Patient Access Manager

Overview Join a fast-paced, team-oriented environment where you’ll support daily operations and help lead a high-performing front desk team. In this role, you’ll assist with scheduling, manage calls and emails, and ensure patients and inquiries are handled with professionalism and care. You’ll collaborate closely with team members and other departments to deliver a smooth, positive experience every day. If you have a heart for working in women’s health and meet our qualifications below, we look forward to receiving your application! Essential Responsibilities Provides day-to-day support to front desk personnel and operations, with a focus on providing an excellent patient experience. Serves as a role model for front desk personnel by exemplary performance, commitment to the organization and its mission, goals and vision. Identifies difficult or complex front desk operational or patient service issues. Proactively resolves those issues within the authority of the Team Lead role or escalates to the appropriate manager for resolution as needed. Works collaboratively with other departments to implement process and patient service improvements. Assists management to professionally develop front desk team members, and answers any questions they may have regarding processes, protocols, etc.; foster a culture of collaboration, comradery and respect; and motivate the team to work cohesively. Obtains superior job results by coaching front desk employees under the guidance of direct manager and the Human Resources Department. (HR) Develops comprehensive documentation of front desk processes and policies under guidance of direct manager and in collaboration with other Department managers. Leads front desk staff trainings and meetings under guidance of the direct manager. Schedules and coordinates patient appointments accurately using our EMR and billing systems concurrently. Provides timely and accurate information to patients regarding future appointments, scheduled procedures, etc. Maintains strictest confidentiality, in accordance with HIPAA regulations, company policies, and all applicable laws. Other duties as assigned. Qualifications High School Diploma or equivalent required; Associate or Bachelor’s degree preferred Minimum of two years of experience in a customer service-related field required Minimum of two years of experience in administrative medical experience required Prior leadership experience preferred Experience with Electronic Medical Record (EMR) system strongly preferred Benefits What we offer you: Free Health Coverage: Full-time employees have options for a FREE medical, dental, and vision plan – plus complimentary basic life insurance and long-term disability coverage. Family Building Support: Fertility benefits, adoption assistance, and surrogacy support. Paid Parental Leave: Generous maternity, paternity, and partner leave. Ple nty of Paid Time Off: 18 days of PTO annually and 11 paid holidays, including one floating holiday. Retirement Ready: 401(k) plan with a competitive company match and full vesting after 2 years. Lifestyle Spending Account: Company-funded account to reimburse wellbeing-related expenses. Health Savings Account (HSA): Employer contributions to your HSA with every paycheck. Rewards for Connections: Employee Referral Program. Growth Opportunities: Continuing education reimbursement and dedicated time off for professional development. Premium Calm Health Subscription: Free Calm Health app subscription. Emotional & Work-Life Support: Employee Assistance Program (EAP) with SupportLinc. Extra Peace of Mind: Additional options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance. #J-18808-Ljbffr Aspire Fertility Austin