Outbound Call Center Representative

Benefits:

401(k) matching

Bonus based on performance

Health insurance

Outbound Call Center Sales Representative (ServiceTitan | Inside Sales | Appointment Setting)

Pay & Benefits

Hourly pay at minimum wage

Uncapped commission based on booked appointments and performance

Paid Time Off (PTO)

Career advancement opportunities

Stable schedule in a growing home services company

Job Description

We are hiring an Outbound Call Center Sales Representative to drive revenue through outbound calling, inside sales, and appointment setting in the HVAC and home services industry.

This role focuses on high-volume outbound calls, reactivating existing customers, following structured scripts, and booking qualified service appointments. Candidates must be comfortable working in a CRM environment (ServiceTitan preferred) and tracking performance metrics.

This is a performance-based role with commission upside. Base pay is hourly at minimum wage.

Responsibilities

Make outbound sales calls to existing customers, unsold estimates, and marketing lists

Handle inbound calls as needed

Follow call scripts and booking processes

Identify customer needs and convert calls into booked appointments

Upsell services and maintenance plans when appropriate

Accurately document all calls and outcomes in ServiceTitan CRM

Meet or exceed daily call and booking goals

Participate in training and performance coaching

Required Qualifications

High school diploma or GED

Experience in outbound call center, inside sales, or appointment setting

Familiarity with CRM software (ServiceTitan strongly preferred)

Strong phone communication and active listening skills

Confident using computers and multiple systems simultaneously

Ability to work in a fast-paced, metric-driven environment

Preferred Experience

HVAC, plumbing, or home services call center experience

ServiceTitan booking and dispatch workflows

Commission-based or performance-pay sales roles

Work Environment

Call center / inside sales environment

Script-driven, KPI-focused role

High accountability, low micromanagement

Why This Role Works

Clear expectations

Measurable performance

Commission-driven earnings

Pathway into senior sales, dispatch, or operations roles