Internal/Recon Service Advisor

About Us

Every employee is absolutely critical to Hicks Automotive Group and its success. Hicks Automotive Group, has been in business since 1973. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

• Medical, Dental, & Vision Insurance
• Life Insurance
• 401(K) Plan
• Paid Vacation
• Paid Holidays
• Employee Discounts on products & services
• Saturday lunches

Responsibilities

• Create repair orders for incoming vehicles to determine necessary reconditioning work and estimate costs.
• Coordinate with shop foreman, detailers, and parts departments to ensure timely and quality reconditioning of vehicles.
• Communicate with sales and management teams to provide updates on vehicle status and availability.
• Maintain accurate records of vehicle inspections, repair orders, and reconditioning schedules.
• Manage inventory of supplies and parts needed for reconditioning processes.
• Ensure compliance with company standards and safety regulations throughout the reconditioning process.
• Provide excellent customer service by answering questions and addressing concerns related to vehicle reconditioning.
• Assist in training and mentoring new staff members in reconditioning procedures and standards.
• Work with vendors to get the best pricing for the dealership.
• Follow warranty guidelines set forth by the manufacturer.

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Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license
• Must be able to pass a background check and drug test

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.