VIP Lounge Representative - The Cosmopolitan

VIP Lounge Representative

Las Vegas, Nevada

The show comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a VIP Lounge Representative at The Cosmopolitan, you'll be the face of elevated service. In this role, you'll greet and assist VIP guests with check-in, check-out, and personalized services. You'll ensure seamless communication with internal departments to meet guest needs, maintain the lounge's appearance and amenities, and handle inquiries with professionalism and care. Your knowledge of hotel offerings, from dining to entertainment, will help guests make the most of their stay.

The starting rate: $22.50 hourly

The day-to-day:

• Deliver seamless VIP check-in/out experiences with professionalism and efficiency
• Anticipate and fulfill guest needs, ensuring special requests and amenities are handled flawlessly
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets
• Accurately process payments, post charges/credits, and maintain cash handling standards
• Open and close the VIP Lounge daily, managing reports, room assignments, amenities, and key delivery
• Serve as a knowledgeable resource for guest inquiries and reservations

The ideal candidate:

• High School Diploma or GED required
• 1+ years of prior relevant guest service experience required
• 1+ years of prior relevant experience as a Front Desk Clerk or Concierge preferred
• Valid Food Handlers and Alcohol Awareness card required to start

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs, networking opportunities, and community involvement.