Forward Deployed Engineer

TITLE: Forward Deployed EngineerENVIRONMENT:Cybersecurity LOCATION: San Francisco, CA OnsiteCOMPENSATIONRANGE: $170,000.00 - $250,000.00 DOQDEGREEREQUIREMENTS: Bachelors Degree – CS or Technical related degreeCITIZENSHIP: Must be a U.S. Citizen or Green Card Holder and able to work for any U.S. EmployerEXPERIENCELEVEL:2 – 5 yearsPOSITIONSUMMARY:We are an AI-powered cybersecurity platform that protects SMBs from account takeovers, specifically targeting Microsoft 365 environments. Business Email Compromise (BEC) attacks have exploded, rising 141% year-over-year, and have become the #1 way businesses lose money to cyberattacks. We detect more attacks and respond faster than any competitor on the market while triggering fewer false positives.We are looking for a Forward Deployed Engineer with 2–5 years of experience to serve as the first line of defense for our highest-value customers — owning the full cycle from triaging bugs and shipping fixes to building technical rapport and championing the customer experience. You'll join a small, high-caliber team at a cybersecurity startup that's scaling fast and needs talented, customer-facing engineers to maintain a premium product experience as the business grows.What will you be doing?Be the primary point of contact for our largest accounts — absorbing every inbound question, bug report, and feature requestTurn around bug fixes and incremental product improvements quickly while embedded with high-value customersSit with the engineering team to deeply understand detection, the product backend, and hard vs. soft constraints so you can interface credibly with customersLead initial product discovery for new features based on real customer pain points, then roll improvements back into the codebaseRepresent our technical capabilities externally — including trade shows and technical demos — in collaboration with the go-to-market teamWork experience:Experience shipping bug fixes and iterative improvements from customer feedbackCustomer-​facing technical work — has directly engaged with customers to discover pain points and build solutions (not just support/config work)Tech stackNode.js, TypeScript, React, Python