Service Coordinator

Service Coordinator

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

The Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operationscoordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day. It also offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.

Key responsibilities include managing the service schedule for a specific geographic region, coordinating up to 10 technicians, optimizing daily productivity by scheduling work based on technician skills and route efficiency, holding technicians accountable for time and attendance policies while ensuring adherence to the service schedule, identifying opportunities for process improvements and assisting with revisions to drive efficiency and enhance customer experience, and applying strong customer service skills to handle client interactions and resolve issues effectively.

What you bring to the table includes a college degree or two or more years of experience in customer service, project coordination, or facility services preferred, a willingness and ability to learn new technologywe use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills), strong interpersonal and persuasive abilities, a customer-focused, professional approach to every interaction, a talent for staying calm and organized when priorities shift, and confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.

What makes you stand out includes familiarity with local geography is a plus but not required.

Beyond the paycheck, at Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect: competitive salary, purpose-driven work environment, flexible dress code, people-focused culture, tools for success, health and wellness, retirement planning, and life insurance.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.