Customer Service Representative

Job Description

Job Description

United Talent Staffing is looking for a full-time Customer Service Representative in Kanawha Valley with experience.

Job requirements:

• Answer inbound calls and respond to customer inquiries regarding home repair and maintenance services
• Schedule service appointments and coordinated technician dispatch
• Provide customers with service estimates, pricing information, and timelines
• Collected and documented detailed job descriptions to ensure accurate work orders
• Maintain customer records, invoices, and service history in company database
• Follow up with customers after service completion to ensure satisfaction
• Resolve customer concerns or complaints in a professional and timely manner
• Communicate with technicians to update customers on arrival times and job status
• Manage daily scheduling to maximize technician efficiency and productivity
• Assist with upselling additional services when appropriate
• Maintain a friendly, professional tone to build strong customer relationships

Pay and Shift: Monday – Friday 8am – 5pm, pay starts at 17 per hour.

Requirements:

• High school diploma or equivalent.
• Reliable transportation
• Previous experience in a front office or Customer Service role
• Ability to pass a background check.
• Ability to multi-task
• General construction knowledge
• Exceptional time management, communication, and customer service skills.
• Strong verbal and written communication skills
• Computer & software knowledge (Microsoft Suite)
• High level of accountability, efficiency, and accuracy.
• Strong sales skills are a plus.

Perks & Benefits:

• Unlimited Referral bonuses! (Each referral you send that works 40 hours you will receive $40, when they reach 100 hours you will receive an additional $100)
• Medical (after 60 days on assignment)
• Weekly pay via direct deposit or pay-card

How to apply: To schedule an immediate interview call View phone number on us.fitly.work or you can apply directly at utalent.com

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