Customer Service Retention Representative

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we at Coforge have an urgent requirement for Customer Service Retention Representative. this will be an onsite role in charleston,WV. interested candidate kindly apply or share your resume and contact details at View email address on us.fitly.work

JD:

• Promoting and/saving products and services
• Providing an excellent customer experience via phone
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills
• Ability to follow tactical call flows to optimize the customer experience.
• Outstanding Customer Service skills.
• Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
• Basic math skills, data entry skills, and sales aptitude
• Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills
• Ability to multitask in a fast-paced environment.

PREFERENCES

• Previous Customer Service experience in a high volume
• 2+ years of Call Center experience or equivalent required
• High school diploma or the equivalent

Job Types: Full-time, Contract

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer retention: 1 year (Preferred)
• Call center: 1 year (Preferred)

Ability to Commute:

• Charleston, WV (Required)

Ability to Relocate:

• Charleston, WV: Relocate before starting work (Required)

Work Location: In person