Program Manager (Remote)

Program Manager

Are you a strategic thinker who thrives at the intersection of technology, policy, and operations? As our next Program Manager, you will serve as the premier strategic lead and authoritative voice for the Department of Revenue (DOR) and county DMV infrastructure. Operating with Staff Authority, you won't just execute pre-defined tasks; you will actively shape the agency's future by guiding technical analysis, spearheading multi-year technology roadmaps, and managing vital IT budgets.

In this high-impact role, you will bridge the gap between technical standards and localized operational needs, managing the end-to-end lifecycle of office technology and hardware deployments.

What You'll Do

• Direct Office Lifecycles: Lead the complete technical process for opening or relocating offices, including site assessments, project scheduling, and cross-team coordination.
• Manage Infrastructure & Hardware: Oversee the deployment, tracking, and maintenance of critical site equipment such as printers, data cabling documentation, and credit card terminals.
• Drive Strategy & Roadmaps: Author three-year technology roadmaps, guiding "Stop/Start/Defer" decision-making processes to align with organizational capacity and priorities.
• Oversight of Network Connectivity: Manage the technical environment keeping offices connected, including circuit changes, bandwidth planning, and connectivity testing.
• Lead DRIVES Technical Operations: Act as the technical lead for DRIVES machine user profiles, configuration specifications, and printer operations.
• Manage SQR Lifecycle & Incidents: Direct the System Quality Request (SQR) process and activate Major Incident Management workflows to resolve system-wide disruptions.
• Formulate Policy & Compliance: Monitor federal, state, and regional regulatory changes to revise program policies, ensuring compliance with digital accessibility and security standards.
• Maintain Fiscal Accountability: Oversee fiscal management for assigned IT budget lines, utilizing the CORE system to align spending with agency infrastructure requirements.
• Cultivate Key Stakeholder Partnerships: Serve as the primary liaison and point of contact between county stakeholders, the Office of Information Technology (OIT), vendors, and executive leadership.
• Champion Process Modernization: Identify operational inefficiencies and implement digital solutions, such as modernizing inventory tracking and upgrading communication tool compliance.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1A3XX - PROGRAM MANAGEMENT II

MINIMUM QUALIFICATIONS: Experience Only:

Nine (9) years of relevant experience in managing the end-to-end technical lifecycle of office infrastructure, hardware, and network connectivity while providing strategic oversight for technology roadmaps, budgets, and operational policies. Experience fostering stakeholder partnerships and leading modernization initiatives to ensure efficient agency operations.

OR Education and Experience:

A combination of related education in Information Technology (IT), Computer Science, Business Administration, Project Management, Public Administration and/or relevant experience in an occupation related to the work assigned equal to nine (9) years.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications:

The ideal candidate will possess the following skills:

• Infrastructure & Lifecycle Management
• Strategic Planning
• Fiscal Oversight
• Stakeholder Partnership
• Process Modernization
• Policy & Compliance
• System/Incident Management
• Current or previous state experience
• Experience with DRIVES
• Experience with CORE
• Proficient with Google Suite

Conditions of Employment with the CDOR :

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy (Download PDF reader), any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
• Recommended attachments: Resume, Cover letter
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "View email address on click.appcast.io" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights: (Updated)

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at View email address on click.appcast.io within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.