Supervisor, Visitor Services

Lucas Museum Of Narrative Art Supervisor, Visitor Services

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum's collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas's filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, caf, retail store, and community spaces.

The Lucas Museum is deeply committed to delivering an exceptional and memorable experience for every visitor. The Visitor Services team plays a vital role in bringing this vision to life by creating a welcoming, engaging, and seamless experience throughout the museum journey.

The Supervisor will play a key role in ensuring the smooth day-to-day operations of the museum while contributing to the growth and success of the museum. This role will help lead our frontline visitor services team across a variety of assignments, including ticketing, cash handling, theater ushering, guest engagement, guided tours, wayfinding, and general guest services.

The Supervisor will serve as a visible and approachable leader on the museum floor, ensuring operational excellence, fostering a positive team culture, and helping create enriching and inclusive experiences for all visitors.

Responsibilities

• Partner with the Visitor Services leadership on staff resourcing, scheduling, standard operating procedures, and special projects as needed
• Assist Visitor Services leadership with interviewing, onboarding, and training frontline staff to ensure consistency in service delivery and operational excellence
• Supervise, mentor, and provide coaching to frontline Visitor Services staff
• Serve as an escalation point for Museum guests, ensuring a positive visitor experience and delivering exceptional service to both internal and external stakeholders
• Maintain a thorough understanding of the Lucas Museum's policies, programs, and offerings, tailoring communication to visitors to aid them in navigating their experience
• Promote, sell, and provide support for ticket sales and membership program
• Share relevant information to colleagues, members, and visitors through clear communication
• Ensure all publicly accessible spaces are impeccably clean and visitors act in accordance with the Museum's policies, escalating issues to the Visitor Services management team as needed
• Support special Museum initiatives, including public programs, events, VIP experiences, tours, and cross-departmental activations
• Lead department training of Visitor Services Associates team and other organization wide initiatives
• Ensure our Visitor Experience team adheres to local safety protocols and policies and ensure compliance with local state and federal employment laws
• Performs other special projects and tasks as required by the Visitor Services management team

Qualifications

• 2 + years of experience as a Guest Experience Lead or Supervisor, or supervisory experience hiring, training, and coaching frontline staff, preferably for an arts & cultural institution or prominent consumer brand
• 3 + years of experience in a high-volume, guest service-oriented environment
• Knowledge of health and safety standards and maintaining OSHA compliant operations in California
• Excellent communication and negotiation skills
• Excellent team management skills

$26 - $32 an hour

Equal Opportunity and Our Commitment to DEI

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

Mission and Vision

The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.

Values

Our internal and external practices are shaped by the following beliefs and behaviors.

People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

Inspired: We believe that art can move you to feel, think, reflect, and act.

Collaborative: We believe that nimble thinking and working together yield exponential results.

Strategic Priorities

Narrative Art: Amplify the social impact of storytelling and illustration.

Community: Connect to a broad and diverse public.

Operational Excellence: Create a healthy and durable institution.

All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.

Salary and titles will be assigned commensurate to the successful candidates' education and experience. An attractive compensation package will be offered to the successful candidate(s).