Customer Service Rep

Customer Service Rep

Our client, a leading manufacturer in Cleveland, is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Customer Care Department supporting sales and service operations. The ideal candidate will demonstrate excellent communication skills, proactive problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.

Location: Cleveland, OH

Pay Range: $19 - $20/hour

Shift: 8am - 5pm

What's the Job?

• Manage customer accounts including order processing, shipment scheduling, and maintaining order accuracy.
• Communicate order status, stock updates, and product information to customers via phone, email, and fax.
• Coordinate with internal teams and external sales representatives to ensure timely delivery and customer satisfaction.
• Investigate shipment issues such as shortages, damages, or miss-ships, and communicate resolutions to customers.
• Assist with return authorizations, credit requests, and updating customer records in the system.

What's Needed?

• High school diploma or equivalent; some college or leadership courses are a plus.
• 1-2 years of customer service experience in manufacturing
• Basic proficiency with office equipment including multi-line phones, fax, and copy machines.
• Intermediate skills in Microsoft Office Suite, especially Excel, Outlook, and Word.
• Strong written and verbal communication skills with a professional demeanor.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Temp to perm opportunity
• Gain valuable experience in customer account management and logistics.
• Be part of a company that values diversity and inclusion.
• Potential for career growth within the organization.

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)