Director, Portfolio Delivery and PMO

The Director, Portfolio Delivery & PMO is responsible for the governance, operating model, and portfolio coordination required to scale Byte’s revenue-impacting initiatives globally from approval through deployment. This role leads program governance and end-to-end deployment orchestration across products, brands, markets, and delivery partners, ensuring complex cross-functional initiatives are executed with clarity, accountability, and predictability. The Director establishes the frameworks, stage gates, decision forums, and portfolio processes that enable scalable delivery, while overseeing the Global Portfolio Delivery and PMO to drive consistent execution across markets. PMO & Governance Leadership Lead the Byte Global PMO and Deployment function, establishing governance structures that enable scalable deployment across markets and products Define and implement deployment frameworks, stage gates, RACIs, and decision forums to bring structure and discipline to execution Ensure initiatives progress through a consistent lifecycle from market alignment through deployment and handoff Establish clear ownership, accountability, and decision rights across cross-functional teams Drive adoption of standardized ways of working, governance rhythms, and operating cadences across Byte (incl. Brands, and Markets), while ensuring alignment with enabling functions including Data & AI and Enterprise Technology & Cyber Portfolio Planning & Coordination Own and maintain the global Byte deployment roadmap across all products, brands, and markets Align deployment timelines with product strategy, engineering capacity, and market readiness Coordinate prioritization across Product, Engineering, Customer Success, and Market stakeholders Balance deployment demand with available capacity, ensuring realistic sequencing and delivery commitments Provide portfolio-level visibility into progress, dependencies, and trade-offs to support strategic decision-making Risk, Escalation & Decision Frameworks Establish and manage program-level RAID tracking across all Byte initiatives Define escalation paths and ensure risks are surfaced early to the appropriate decision-making forums Facilitate governance forums such as Steering Committees, Architecture Review Boards, and Market governance reviews Drive timely resolution of cross-functional blockers impacting delivery timelines or quality Ensure decisions are made at the right level with clear documentation and follow-through Deployment Governance Define and enforce entry and exit criteria across each phase of the deployment lifecycle Coordinate stage gate reviews to ensure readiness before progression to subsequent deployment phases Ensure deployment plans, training, communications, and operational readiness activities are aligned prior to go-live Drive consistency and repeatability in deployment execution across markets Partner with Market PMOs, Customer Success, and Delivery teams to ensure successful handoffs and market activation Visibility, Reporting & Continuous Improvement Maintain clear executive-level visibility into portfolio health, deployment status, and key risks Deliver regular reporting on deployment timelines, capacity, adoption metrics, and value realization Use reporting to drive action, accountability, and informed decision-making across leadership teams Capture deployment learnings and continuously refine governance frameworks, tools, and playbooks Drive ongoing improvement in deployment predictability, speed, and scalability as Byte expands globally Leadership, Team Building & Culture Act as a key member of the Product & Growth leadership team, contributing to broader strategy and organizational design Foster a culture of accountability, customer-centricity, systems thinking, problem framing and commercial excellence Influence senior stakeholders across Product teams, Finance and Brand leadership Act as a change agent during uncertainty and with ambiguity to drive agile solutions to evolve the team in embedding technology and new ways of working Foster a customer-obsessed, data-informed culture anchored in Yum!’s Smart, Heart & Courage leadership behaviors. Role-model collaboration, empathy and executional excellence — building strong alignment across markets, brands, and functions. Qualifications & Experience 10+ years of experience leading PMO, program governance, or portfolio management in global or multi-market environments Proven track record establishing governance frameworks and operating models that enable scalable delivery of complex initiatives Demonstrated ability to manage cross-functional portfolios involving Product, Engineering, Markets, and external partners Experience coordinating delivery across teams without direct reporting authority, using influence and governance structures Strong experience managing program-level risks, dependencies, and escalations in fast-moving environments Experience in platform, SaaS, or large-scale technology deployments Exposure to franchise, multi-brand, or multi-market operating models Experience working with system integrators or deployment partners Background in environments undergoing scale, transformation, or operating model change Experience leading PMO, program, or deployment teams in matrixed environments Deep program governance mindset with the ability to create structure, clarity, and accountability across diverse teams Skilled at operating within and establishing stage-gate frameworks, RACIs, and decision forums Comfortable managing ambiguity and turning incomplete inputs into structured program plans Able to balance speed and rigor while maintaining governance discipline and delivery quality Proven ability to lead through influence rather than hierarchy Strong stakeholder management skills with experience engaging senior leaders, market teams, and partners Clear, confident communicator who can surface risks early and drive decisions to resolution Salary Range: $202,500 to $238,200 annually + bonus eligibility + benefits Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs. US Job Seekers/Employees – To view the "Know Your Rights" poster, click here. You may also access Taco Bell’s Pay Transparency Policy Statement. Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position. California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Employees here. #J-18808-Ljbffr Yum! Brands