Therapy Tech/Receptionist

Job Description

Job Description

Job purpose

Greets and receives patients and visitors and provides assistance in scheduling appointments, patient registration, insurance verification and the collection of any co-payments. Notifies therapists of patient arrival and will assist in setting therapy patients up in the treatment area. Ideal for a therapy student or applicant desiring to learn more about occupational therapy. Looking for about 30 hours a week, can be flexible with the schedule.

Duties and responsibilities

1. Welcomes patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
2. Arranges appointments and registers patients, ensuring that all demographic information is current.
3. Answers non-medical questions and gives routine non-medical instructions.
4. Answers and screens telephone calls and takes messages.
5. Collects, verifies, and enters into the billing system all insurance and third party resources for payment.
6. Verify accuracy of billing data and resolve any discrepancies.
7. May coordinate insurance verification and perform precertification with insurance companies.
8. May prepare charge tickets and receive co-payments for office visit
9. Welcoming patients to the clinic and starting them on warm-up equipment
10. Being attentive to patient or therapist needs for assistance with treatment sessions
11. Assisting patients with program under direction of therapist or therapy assistant
12. Cleaning treatment tables after each patient treatment
13. Cleaning exercise equipment, work stations, clinic surfaces and spot cleaning bathrooms as needed throughout the day
14. Other duties as assigned.

Qualifications

• High School Diploma or GED. Knowledge of medical terminology. Interest in occupational therapy services.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Talking to others to convey information effectively.
• The ability to speak clearly so others can understand you.
• The ability to read and understand information and ideas presented in writing.
• The ability to combine pieces of information to form general rules or conclusions