Case Managers

Job Description

Job Description

LA’s leading non-profit agency serving the homeless community is looking for a Case Managers

Summary

The Case Manager under the direction of the Family Interim Housing Program Manager, is responsible for delivering comprehensive case management and program services for an assigned caseload of homeless families enrolled in the Family Crisis Housing Program. The goal of case management is to offer a comprehensive array of services and support that will enable each participant to become self-sufficient and capable of achieving permanent housing. This multifaceted role encompasses outreach and engagement, enrollments, assessments, and service planning, assisting with mainstream entitlement applications, submitting referrals/linkages, locating suitable housing options, addressing stability needs.

DUTIES AND RESPONSIBILITIES:

·   Maintain confidentiality in all matters pertaining to the participants and their families.

· Develop effective and trusting professional relationships with participants to facilitate provision of services.

·  Maintain a caseload of 15-25 participants. Meet participants/head of household at weekly to develop housing plans based upon the housing & service plan that identified barriers.

·  Complete intakes and provide orientation to new participants and family members including the review of program guidelines and consequences for non-compliance, a tour of the facility, and scheduling case managers appointments.

·  Adhere to documentation standards set by the program and agency policies, ensuring compliance with HIPAA policies and practices.

·  Maintain accurate client data in the agency database, Homeless Management Information System (HMIS).

· Assist Participants in completing their Housing & Services Plan and Budget within three days of enrollment to the program.

· Set-up and maintain well-organized client files that include all the appropriate paperwork in the designated sections.

·  Submit case notes into HMIS within 24 hours using the DAP (Data, Assessment and Plan) format.

·  Upload participants’ documentation into HMIS and the participants’ files upon receipt.

· Update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.

· Conduct regular (daily/weekly) wellness checks and safety inspections to monitor upkeep, safety and security of the facility/premises and the wellness of all.

·  Complete and submit incident reports and behavioral contracts for program violations.

· Provide follow-up of incident reports/behavior contracts to address underlying behavioral issues that prevent the participant from adhering to program guidelines.

·  Coordinate with participant and other individuals to implement a life skills curriculum for Participants that includes anger management, stress management, self-advocacy, parent education, employment, money management, housing search, housekeeping, relapse prevention, health and wellness, nutrition, and building healthy relationships, etc.

·  Identify resources for Interpreters for those participants who are non-English speaking.

·  Respond to participants’ concerns, complaints, and inquiries in a timely manner.

· Comply with Program Policies regarding reporting incidents of child and elderly abuse, verbal and physical assault, suicide, and homicide to the proper authorities.

· Utilize evidence-based practices, including intensive case management, motivational interviewing, harm reduction, and trauma-informed care, in service delivery to assess participant’s issues, needs and progress and to provide client centered services to stabilize their permanent housing.

· Input bed attendance/services into HMIS daily before 10am; for the participant who physically resides in the facility.

· Provide follow-up of incident reports involving participants to address underlying behavioral issues that prevent the individual from adhering to program guidelines.

· Use interviewing techniques and other problem-solving skills to assess participant’s issues, needs and progress.

· Complete/submit Exit and Terminations Plans in a timely manner.

· Coordinate with staff to identify facility and program issues and exercise problem solving skills to resolve them.

· Prepare and submit reports in accordance with program requirements and agency policies.

· Assist participants to build upon their strengths and recognize their needs in a respectful manner.

· Refer participants to appropriate services (e.g., health, mental health, benefits, etc.).

· Transport participants to various appointments, unit viewings, events, as needed.

· Be knowledgeable and obtain community resources and refer participants as needed.

· Work with employment services and provide community resources to assure that participants are linked with services such as employment, education, benefits, health, tutoring and/or mentoring as appropriate.

· Attend training that increases knowledge of effectively meeting participants’ needs (including co-occurring disorders, harm reduction, and housing first model).

·  Attend and participate in all required staff meetings, weekly supervision meetings and in-service training.

·  Work collaboratively with community support providers; Los Angeles Homeless Services Authority,

Housing Navigators, DPHS, Housing Authority of the City of Los Angeles, Department of Mental Health, Department of Public Social Services, Los Angeles Unified School District, Work Source Centers, Leasing Teams, Landlords, etc.

·  Respond to calls and emails in a timely manner.

·  Engage and educate landlords/property owners about Agency programs to foster housing opportunities for participants.

·  Work some weekends and evenings and the ability to respond to crisis situations as necessary.

·  Maintain appropriate boundaries; and adhere to the agency’s Code of Ethics and Core Values.

Experience, Education, Skills, and Abilities:

·         2+ years of Case Manager or similar experience working with homeless individuals and families.

·         Associates degree in Social Services preferred.

·         Working knowledge of Microsoft Word, Excel, and other database programs.

·         Experience using HMIS a plus.

·         Knowledge of resource development, case management, and documentation.

·         Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.

· Ability to communicate effectively, both written and orally.

Great organization, team and opportunity. 

Large non-profit agency serving the homeless community

Company Description

Large non-profit agency serving the homeless community