Property Manager II

Property Manager II

Yellowstone Club's Residential Services department is currently seeking candidates for a Property Manager II. This is a full-time year-round position located in Big Sky, Montana.

The purpose of the Property Manager II is to manage a portfolio of private residences and the day-to-day operations required to maintain the homes according to Club policies and procedures and to utilize your dynamic experience and knowledge to educate and strengthen team members.

Major Responsibilities

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exercise independent judgement and discretion as it relates to completion of all tasks and planning related to the management of an assigned personal property portfolio, including actively overseeing sub-contracted projects and sub-contractor employees.
• Create and maintain quality home guides that outline the operation and maintenance of all systems within the residences.
• Perform routine walk-throughs of the residences to ensure that homes are in a constant state of readiness.
• Secure bids for residence expenditures, submit to owner to secure approval and then implement.
• Exercise experience and knowledge to detect & remedy warning signs for common home issues.
• Maintain proper control of materials and supplies.
• Establish and monitor preventative maintenance schedules and delegate tasks as needed to team members.
• Provide supervision, oversight, training and guidance to Assistant Property Managers, Property Managers, Housekeepers, Shoppers, REC Team and Lodgekeepers.
• Mentor fellow Property Managers & act as the point of contact for questions, issues and additional training.
• Create and execute effective training programs for new team members.
• Provide oversight of the holistic operations of a medium-sized neighborhood real estate portfolio.
• Demonstrate advanced, intuitive knowledge of all aspects of property management business operation.
• Ensure attendance and participation in mandatory monthly training meetings.
• Arrange and prepare contracts for routine maintenance through outside contractors.
• Conduct face-to-face meetings with clients as well as maintain clear and consistent communication via email and phone.
• Effectively assess member/residence issues and resolve the issue in a professional and timely manner.
• Maintain privacy of Members at all times.
• Client Relationship Management (CRM): Track and record member preferences, hospitality recoveries and member complaints in an organized manner.
• Embody a culture of safety and continuously improve workplace safety by addressing issues and creating an open dialogue surrounding safety with your teammates.
• Ensure that all work is carried out in a consistent, professional, timely and cost efficient manner.
• Procure necessary items within your assigned area.
• Cultivate and maintain quality relationships with owners, vendors and contractors to ensure positive current and future business.
• Assist the Residential Services Manager with recruiting and interviewing as it relates to the Property Management Team.

Supervisory Responsibilities

Directly and indirectly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Club's policies, procedures and applicable laws; responsibilities include but are not limited to training employees; planning, assigning, and directing work; addressing complaints and resolving problems

Other Duties and Responsibilities

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Be willing and able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Attend regular staff meetings prepared to contribute.
• Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education Required

• 6-8 seasons of property management experience or equivalent experience in a related field
• High school diploma, GED, vocational training or job-related course work
• 1-3 years of experience managing personal residences
• High attention to detail
• Strong communication skills, both written and verbal

Experience/Education Preferred

• Bachelor's Degree

Certificates & Licenses

• Valid US Driver's License

Computer Skills

• Proficient Knowledge of Microsoft office products – Word, Excel, Outlook

Language Ability

• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

• Able to perform basic math calculations.

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to