Patient Services Representative

Patient Services Representative

Big Rapids, MI

Wage Range $18-$20

Monday thru Thursday 8 a.m. to 4:30 p.m.

Friday 8 a.m. to 3 p.m.

About My Community Dental Centers

At My Community Dental Centers, our mission centers around people. We build a passionate, mission-driven team dedicated to improving community health by providing quality dental care for all. We foster a supportive work environment where our Patient Service Representatives can grow and thrive, offering ample opportunities for mentorship, education, and career development.

Founded in 2006, MCDC is committed to providing high-quality dental care to everyone, including those on Medicaid or without insurance across 28 centers in Michigan. If you're passionate about making a positive impact as a Patient Services Representative, we invite you to join our team!

Patient Services Representative: Key Responsibilities

As a valued member of our team, our Patient Services Representatives (PSR) play an integral role in creating lasting impressions that promote a positive patient experience. The PSR role is essential in building a patient-centric culture that fosters loyalty and trust within the communities we serve.

• Greet patients and visitors professionally in-person and over telephone.
• Coordinate effective scheduling and confirmation of appointments.
• Assist in the coordination of incoming and outgoing patient referrals.
• Ensure patient chart accuracy and the collection of required documentation and consents.
• Verify patient insurance and eligibility, and collect payments as required.
• Notify providers of patient arrivals and assist in presenting pertinent patient information.
• Assist patients with the check-in and check-out process.
• Confirm all future appointments and assist in scheduling follow-up treatment.
• Maintain financial records and perform daily and weekly deposits.
• Ensure compliance with MCDC policies, as well as State, Federal, and other regulatory agencies.

You may be a good fit for our PSR Patient Services Representative role if you possess:

• Strong leadership, problem-solving and communication skills.
• Ability to work with interruptions and to manage multiple priorities while meeting deadlines.
• Ability to work unsupervised while maintaining a professional demeanor.
• Computer skills i.e. Microsoft Word, Excel, Outlook, and Internet.
• Ability to operate office equipment i.e. Calculator, fax, copier, scanner, credit card terminal, multiple phone lines.

Qualifications:

• High school graduate or equivalent. (Required)
• Dental or customer service experience preferred.

Visit our website to learn more about the benefits of working at MCDC: mydental.org/careers.

My Community Dental Centers is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, marital status, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.