Service Coordinator

Job Description

Job Description

Are you someone who thrives in a fast-paced environment where organization, communication, and problem-solving come together? Do you enjoy being the person who keeps everything running smoothly?

At Cannistraro, our Service Coordinators are the hub of our Service Operations team. As the primary dispatcher for HVAC, Plumbing, Controls, and Fire Protection service technicians, you'll coordinate emergency and scheduled service calls, communicate with customers, and ensure our technicians have what they need to provide exceptional service. Every day brings new challenges, and your ability to prioritize, adapt, and think ahead will have a direct impact on our customers and field teams.

If you enjoy juggling multiple priorities, making quick decisions, and being part of a collaborative team, we'd love to hear from you.

What You'll Do

As a Service Coordinator, you will be responsible for coordinating daily service operations and dispatching technicians throughout New England. Responsibilities include:

• Evaluate incoming service requests, determine urgency, and prioritize emergency and scheduled work.
• Dispatch HVAC, Plumbing, Controls, and Fire Protection technicians based on customer needs, technician availability, location, and skill set.
• Communicate with customers to gather service information, establish time-and-material service calls, and provide updates throughout the service process.
• Coordinate technician schedules to maximize productivity while delivering outstanding customer service.
• Develop a working knowledge of HVAC, plumbing, and fire protection systems to accurately understand customer issues and communicate with field personnel.
• Coordinate the procurement of purchase orders, materials, and services needed to support service work.
• Maintain accurate service records, work orders, and dispatch information within company systems.
• Build strong relationships with technicians, customers, vendors, and internal departments to ensure seamless service delivery.
• Respond calmly and effectively to changing priorities throughout the day while maintaining exceptional customer service.

What You Bring

• High school diploma or equivalent.
• 0–3 years of customer service, dispatch, scheduling, or administrative experience.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• A sense of urgency and the ability to make sound decisions in a fast-paced environment.
• Strong attention to detail and time management skills.
• Proficiency with Microsoft Office; experience with ServiceTrade is a plus.

Why You'll Love This Role

• Be at the center of a fast-paced service operation where every day is different.
• Play a critical role in supporting technicians and delivering exceptional service to customers.
• Learn about HVAC, plumbing, and fire protection systems from experienced professionals.
• Join a collaborative team that values communication, problem-solving, and continuous improvement.
• Build a career with opportunities for growth in one of New England's leading mechanical contractors.

Why Cannistraro?

At Cannistraro, we exist to empower the life-changing impact of mastering a trade. Whether you're in the field or supporting operations behind the scenes, your work makes a difference. We invest in our employees, foster collaboration, and provide opportunities to learn, grow, and build a rewarding career.