Associate Director - Global Data Management and Standards, Business Operations

Collaborating with GDMS Leadership to drive enterprise-wide planning, governance, and organizational readiness initiatives that enable successful execution of strategic programs and projects Providing resource and capacity planning to ensure optimal allocation of talent, skills, and budget across the portfolio, while driving PMO standards, project governance, and performance reporting Partnering with business leaders and key stakeholders to lead change management efforts, develop and execute communication strategies that promote transparency and stakeholder engagement, and champion learning and development initiatives that build organizational capabilities and support adoption of new processes, technologies, and ways of working Maintaining headcount, workload, and demand models for the functional area; run allocation algorithms to help ensure the Book of Business is delivered with quality and timeliness Supporting operating-model optimization within the functional area, translate outcomes into action plans and track through implementation Managing real-time workload balancing, capacity, and compliance-driven case allocation across geographies within the functional area to ensure balanced operations, on‑time delivery, and business continuity through holidays, resource availability, and demand peaks Building and maintaining operational dashboards; collect, analyze, and validate portfolio data (efficiency, utilization, quality); ensure standardized reporting in partnership with cross‑functional peers across GDMS (Global Data Management & Standards) and enterprise standards Assisting in developing forecasting tools, dashboards, and visualizations; contribute to continuous improvement of capacity modeling and workforce analytics Supporting long‑term quality management plans; participate in strategic and tactical special projects as needed Supporting PMO activities, including project planning, metrics tracking, status reporting, and management of cross‑functional dependencies Preparing inputs for Operational Reviews; ensure consistent metric definitions, sources, and timeframes per enterprise cadence and templates Coordinating resource and financial forecasting, contracting, and invoicing; tracking variances and data integrity and publishing reconciled views as required Collaborating with stakeholders to maintain a unified set of metrics, training, and SOP/BP (Standard Operating Practice/ Best Practice) frameworks based on functional area needs Monitoring operational metrics post–system release to ensure realized efficiencies are captured in forecasting models and resource planning assumptions Supporting creation, maintenance, and delivery of role‑specific curriculum; co‑develop GDMS‑wide training for the functional area; measure uptake Coordinating function‑specific communications and change management aligned to GDMS/GCTO (Global Clinical Trial Operations) frameworks Embedding Human‑first Organization practices by designing adoption aids (FAQs, quick guides) and incorporating user feedback into process improvements Requirements Bachelor's Degree Minimum of 8 years experience working in relevant field for associated job description OR Advanced Degree (Masters or Doctorate): Minimum of 4 years experience working in relevant field for associated job description Ability to interpret operational, capacity, and financial data; comfortable with variance analysis and trends Proficient with Power BI/Tableau and Excel (advanced modeling) for dashboards and what‑if views Working knowledge of capacity planning, resourcing, and portfolio management concepts Familiarity with functional operational systems, performance dashboards, and workforce analytics data Understanding of data integrity, metric standardization, and basic QC (Quality Control)/reconciliation practices Basic grasp of forecasting, budgeting, and accruals; reads plan/forecast/actuals and ties them to operational drivers Understanding of Agile collaboration and intake tracking tools for requests, changes, and release notes Fluent in English; exceptional communication and influencing skills, able to engage and align stakeholders across functions, geographies, and levels Strong stakeholder management and collaboration capabilities, fostering trust and effective partnerships Skilled in organizing cross‑team work; coordinates milestones and deliverables; escalates risks early Demonstrated ability to lead through influence, motivating and guiding cross‑functional and virtual teams without direct authority Highly adaptable and resilient, able to prioritize and perform effectively under pressure in fast‑changing environments Works independently with accountability, exercising sound judgment and initiative while maintaining alignment with organizational priorities Effective facilitator of decision‑making, coordinating the work of others and driving timely resolution of complex issues Crafts concise, decision‑ready summaries for leadership, clearly framing risks, options, and recommendations Strong organization and prioritization, managing multiple deliverables, running risk/change control, aligning stakeholders (including service providers), and providing status and governance updates Sound judgment and accountability with emphasis on ambiguity, escalation management, and consensus‑building on process/technology improvements Core Competencies Demonstrates expertise in capacity planning, resource allocation, and project governance while effectively managing stakeholder engagement and communication strategies. Proficient in data analysis and visualization tools to support operational decision‑making and continuous improvement initiatives. Highest‑signal resume keywords Capacity Planning Resource Allocation Power BI/Tableau Stakeholder Management Data Analysis Hard Skills Capacity Planning Resource Allocation Portfolio Management Variance Analysis Forecasting Budgeting Quality Control Operational Metrics Performance Dashboards Workforce Analytics Soft Skills Exceptional Communication Stakeholder Engagement Collaboration Adaptability Decision‑Making Facilitation Industry Keywords Project Governance Change Management Operational Readiness Agile Collaboration Standard Operating Practice Tools & Technologies Power BI Tableau Excel #J-18808-Ljbffr Jobtailor