Senior Manager, Payments Compliance

Role Description

The Sr. Manager, Payments Compliance is responsible for supporting the CSG Forte Payment’s Compliance Program. You will be a subject matter expert in card network rules (Visa, Mastercard), Nacha Operating Rules, PCI DSS, cross-border payments requirements, licensing obligations, and other applicable laws, rules, and standards. You will support the Executive Director of Compliance in overseeing the effective implementation of these requirements across payments operations and related business functions.

We are looking for a Sr. Manager, Payments Compliance who will:

• Provide expert guidance to Product, Risk, and Operations teams on new product launches, payment flows, and process changes to ensure total alignment with Card Network rules, internal policies, and regulatory standards.
• Review and assess new payment products, features, partnerships, and geographic expansions to identify regulatory, financial crime, licensing, and card network compliance implications, and escalate key considerations and recommendations.
• Identify, assess, and monitor compliance risks, control gaps, and emerging issues impacting payments activities; document findings and escalate material issues in accordance with established governance and issue escalation protocols.
• Draft, maintain, and update payments-related policies, procedures, and standards.
• Monitor regulatory developments, card network updates, enforcement actions, and industry trends; communicate relevant changes to impacted stakeholders.
• Support third-party due diligence reviews and ongoing monitoring.
• Develop, manage and implement effective and ongoing compliance training and educational programs for employees to increase awareness and knowledge of compliance policies and enhance business understanding of related laws and regulatory requirements.
• Review alerts and unusual activity related to payments; prepare SAR narratives and supporting investigative documentation for review and submission by the BSA Officer.
• Conduct transactions and product risk analysis to identify suspicious activity patterns, emerging typologies, and control weaknesses.
• Perform risk assessments and targeted reviews of payments processes to identify vulnerabilities and recommend mitigation actions.
• Provide subject matter expertise and day-to-day compliance guidance to business partners to promote consistent understanding of payments compliance requirements.
• Monitor regulatory developments and coordinate communication and training to relevant business units.
• Perform gap assessments against regulatory expectations, card network rules, Nacha requirements, and industry best practices.
• Support compliance monitoring, quality assurance reviews, and remediation of identified issues.
• Support ACH, card network, and banking partner audits by preparing documentation, responding to requests, and tracking remediation activities.
• Prepare compliance reporting and metrics related to payments compliance activities, including monitoring results, issue remediation status, and regulatory developments.

Qualifications

• Bachelor’s degree or equivalent experience
• 8+ years prior experience in a relevant field such as compliance, audit, or legal in the payments industry
• Strong understanding of card network rules, banking regulations, and compliance or risk management requirements
• Demonstrated ability to partner effectively with cross-functional teams and influence stakeholders across multiple levels of the organization
• Strong analytical and problem solving skills, with experience translating complex requirements into clear, actionable guidance
• PCIP, CAMS, or other professional compliance certifications
• Ability to read, write, speak and understand the English language in a business environment

Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Company Description

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.