Solutions Architect

Position Overview: We are seeking an experienced Solution Architect with over 10 years of
expertise in Field Service Management tools and a strong background in the utilities and energy
industries. The successful candidate will lead the design and implementation of the FSM
solution, ensuring they meet client requirements and industry best practices. This role will also
be responsible for building and mentoring a high-performing team to deliver exceptional
service to our clients.
Key Responsibilities:
Solution Design and Architecture:
• Lead the design of comprehensive FSM solutions tailored to the specific needs of clients
in the utilities and energy sectors.
• Develop detailed architectural blueprints that outline system integrations, data flows,
and technical specifications.
• Ensure solutions are scalable, secure, and aligned with industry standards and best
practices.
Technical Leadership:
• Provide technical guidance and oversight during the implementation of FSM solutions,
ensuring adherence to architectural designs and project timelines.
• Collaborate with cross-functional teams, including developers, project managers, and
business analysts, to ensure cohesive and efficient project delivery.
• Stay abreast of emerging technologies and industry trends to inform solution design and
implementation strategies.
Client Engagement:
• Engage with clients to understand their business processes, requirements, and
challenges.
• Translate client needs into functional and technical requirements, ensuring clear
communication and alignment throughout the project lifecycle.
• Present architectural solutions and design decisions to clients, articulating the benefits
and rationale behind chosen approaches.
Team Building and Mentorship:
• Recruit, mentor, and develop a team of technical professionals, fostering a culture of
continuous learning and excellence.
• Define team roles, responsibilities, and performance expectations to ensure clarity and
accountability.
• Provide ongoing training and development opportunities to enhance team capabilities
and knowledge of FSM solutions.
Quality Assurance and Continuous Improvement:
• Establish and enforce best practices for solution design, coding standards, and system
integrations.
• Conduct regular code and design reviews to ensure quality and adherence to
architectural standards.
• Identify opportunities for process improvements and implement solutions to enhance
efficiency and effectiveness in solution delivery.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• Minimum of 10 years of experience in implementing Field Service Management or
similar solutions, with a significant focus on the utilities and energy industries.
• Proven track record of leading complex FSM implementations, and integrating with
existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.).
• Experience with development of Web-based business applications, using some of the
following: XML, JSON, HTML 5, Angular JS, etc.
• Experience with cloud-based FSM platforms (Salesforce Field Service, Oracle Field
Service, ServiceNow FSM, Click)
• Familiarity with cloud architectures (AWS, Azure, GCP)
• Experience with planning, designing, and developing integration solutions to integrate
with enterprise systems using SOAP & REST web services.
• Experience working in Agile or hybrid delivery models, including backlog management
and iterative solution delivery.
• Strong understanding of utility operations, asset management, and regulatory
compliance.
• Demonstrated experience in team building and leadership, with the ability to inspire
and develop talent.
• Excellent project management skills, including proficiency in project planning, execution,
and risk management.
• Exceptional communication and interpersonal skills, with the ability to effectively
engage clients and stakeholders at all levels.
• Technical proficiency in FSM software platforms, system integration, and data analytics.
• Ability to travel to client site (domestic and(or) international) as required and defined
per project requirements.


Nice to Have Skills & Experience
• Experience with Click or similar FSM platform and its applications in the utilities sector
and(or) familiarity with FSM tools.
• Consulting background with experience in client-facing roles delivering high-impact
programs.
• Familiarity with GIS integration and mobile workforce management solutions.
• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they
apply to Field Service Management.
• Professional certifications in solution architecture or relevant technical areas


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.