Customer Service Coordinator

In this position, you’ll ensure the Front End operates smoothly and employees have the tools and resources needed to provide incredible service to customers exiting the store. If you have an outgoing personality and are looking for an opportunity to use your leadership skills, this could be the role for you! What will I do? Proactively approach customers, assist them in locating products, and answer any questions they have Promptly respond to assist cashiers to meet customer needs quickly and efficiently Monitor customer flow and traffic patterns throughout the store, manage the right number of open lanes and run registers as necessary to reduce customer wait time Required Qualifications Customer service experience At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with a 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference. *Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position. Managerial/supervisory experience living our values and achieving results in our 5 measures; Customer service experience preferably in a food service, restaurant, grocery or retail setting; Work Environment: he physical demands of this work are classified as light to medium. Work includes repetitive hand and arm movements, lifting, standing and walking for up to 4 hours without a break, occasional bending, frequent reaching, moving, and lifting, along with continuous interaction with customers and coworkers in a fast-paced environment. May be asked to work at cash register station (see Cashier). The average weight range of items lifted is 5 – 12 pounds with a maximum weight lifted of 50 pounds occasionally. You may receive assistance with heavy items, if available. Upper extremity repetition is moderate and trunk movement involves moderate twisting, bending, and pivoting. May be exposed to various allergens (things that may cause an allergic reaction). The work environment is indoors with exposure to seasonal outdoor temperatures and weather. Basic tools and equipment used include cash register, scan gun, shopping bags and bagging fixtures, common office equipment, and shopping carts and baskets.; Service Desk experience #J-18808-Ljbffr