Veterinary Client Service Representative (Westlake Village, CA)

Pay Range $20.50 - $22.00/hour (based on experience) Position Overview As a CSR, you’ll be the first point of contact for clients—whether on the phone, at the front desk, or online. Your role is critical in ensuring a smooth experience for both clients and patients, from check‑in to check‑out, while supporting our veterinary team with scheduling, communication, and medical record maintenance. Responsibilities Greet clients warmly and compassionately in person and over the phone Schedule appointments and manage the calendar efficiently Process payments, invoices, and estimates Maintain accurate and organized medical records Coordinate patient flow and assist with client education Handle emotionally sensitive situations with empathy and professionalism Qualifications 2+ years of experience as a veterinary receptionist or CSR (preferred) Knowledge of veterinary terminology and common procedures Strong communication and multitasking skills A calm, compassionate demeanor and team‑focused attitude Preferred Skills Team player Experience handling client conflict or end‑of‑life support Understanding of basic veterinary treatments or medications Benefits Competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid vacation, sick days, 401(k), and generous employee pet discounts. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr VCA Animal Hospitals