Senior Commerce Analyst

Location: Palo Alto or San Francisco (Hybrid – 2 days/week in office) About Midi Health Midi Health is the fastest-growing virtual clinic dedicated to women’s midlife health. We provide insurance-covered care for women navigating perimenopause, menopause, and other hormone-related challenges. Our model combines clinical expertise with technology to improve access, outcomes, and quality of life for millions of women. About the Role We are looking for a highly analytical and collaborative Senior Data Analyst to own the data strategy for our commerce and fulfillment operations. You will bridge data, operations, marketing, and product teams while tracking complex customer journeys, optimizing e‑commerce funnels, and driving revenue within clinical constraints. What You’ll Do Commerce & Funnel Analytics Analyze dual-platform funnels to track and optimize the patient purchasing journey across the internal prescription platform and the Shopify storefront. Build reporting to track Rx medication refills and supplement subscriptions, ensuring a frictionless patient experience. Analyze product margins, average order value, and identify cross‑sell, up‑sell opportunities while adhering to clinical protocols and safety standards. Cross‑Functional Collaboration Partner with Data Science to refine lifetime value models across patient cohorts and product lines. Support lifecycle marketing by analyzing the impact of notifications, campaigns, and transactional communications on purchasing behavior. Enable store operations by tracking freight, TAT, notification SLAs, and order defect/refund rates. Advise BizOps on strategies to improve fill rates and recurring refills. Inform product strategy by identifying drop‑offs and recommending UX improvements. What You Bring 4+ years of data analytics experience, ideally in e‑commerce, digital health, or D2C subscription environments. Technical Skills: Expert-level SQL. Proficiency with BI and data visualization tools such as Tableau, Looker, or Metabase. Experience joining data from disparate sources, including Postgres/MySQL databases and third‑party APIs like Shopify. Strong understanding of e‑commerce metrics (Conversion Rate, AOV, LTV, CAC, Churn, Subscribe & Save mechanics) and supply chain/fulfillment SLAs. Analytical mindset capable of translating complex data into actionable insights and telling the story behind the numbers. Exceptional stakeholder management skills and a proven track record of supporting diverse teams and presenting findings to non‑technical leaders. Bonus Points Previous experience with Shopify analytics and ecosystem. Familiarity with healthcare data, EMRs, or pharmacy fulfillment systems. Experience in A/B testing and experimentation design for product features. Interview Process Recruiter Screen – 30 minutes Hiring Manager Screen – 45 minutes Technical Screen – 1 hour Panel Interviews – 2–3 hours + Lunch in Palo Alto office All candidates must be authorized to work in the United States without current or future visa sponsorship. Midi Health is an Equal‑Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr Midi Health