Operations Supervisor Fleet Services

Position Summary The Operations Supervisor assists the Operations Manager or Senior Operations Manager with the operations and personnel for a specified shift at a Ryder location. The role may require supervisory duties over shift employees such as Technicians‑In‑Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor is responsible for ensuring customers’ needs are met while balancing financial, operational, quality, safety, and asset targets against business objectives. Responsibilities Engage in workflow management: work analysis, planning and scheduling, assigning work to technicians, productivity tracking and optimisation, holding shift and shop meetings, and reviewing and approving repair orders. Ensure all warranty policies and procedures are executed. Handle triage of unscheduled customer drive‑ins and communicate with customers, assigning work to technicians as needed. Conduct yard checks to verify proper work scheduling and prioritisation. Oversee labour management: provide training and development for all personnel, conduct performance management, and support the local workforce on shift day. Manage customer relationships including issue resolution, satisfaction and retention; follow up on preventive‑maintenance scheduling, breakdowns, and vehicle status updates. Direct direct reports in maintaining shop appearance and ensuring 65‑standard compliance in all relevant areas. Evaluate tooling and equipment needs, and recommend improvements. Assist in managing vehicle specifications and the in‑service/out‑service process; ensure that all vehicles meet required specifications in SAM. Oversee parts inventory management, policies and procedures. Lead quality management: perform quality inspections of PM and repairs, conduct in‑process reviews of non‑PM work, conduct root‑cause analysis, and implement corrective actions locally or through the Technical Assistance Center. Maintain shop cleanliness and quality for all serviced vehicles. Collaborate with the Service Manager to ensure technicians are properly trained and qualified; prioritise TOPS plans based on breakdown, rework, and running‑cost trends. Maintain documentation required to meet or exceed local, state, federal, and customer requirements. Ensure employee compliance with safety and EPA regulations. Drive financial performance: meet Net Maintenance Cost per Unit objectives, control cost measures, execute maintenance initiatives, and manage the shift/shop P&L. Handle payroll, purchase‑order approval, invoice and fuel reconciliation. Support the customer bill‑back process, including identification, review, and approval of bill‑back opportunities. Maintain data integrity in the Shop Management Online system. Carry out additional duties as assigned. Qualifications High‑school diploma or GED required; associate's degree preferred. 1–3+ years of experience in a maintenance operations environment required. Demonstrated success in a Ryder role may replace the education or experience requirement. Maintenance and technical experience in a shop environment required; supervisory experience preferred. Experience with a Shop Management System preferred. Intermediate Microsoft Office skills preferred. Strong vehicle diagnostics/repair knowledge preferred. Ability to represent Ryder professionally and interact competently with customer management. Compensation & Benefits Salary is $75000 (USD) annually with potential for an annual bonus. The role includes a comprehensive benefits package, including medical, prescription, dental, vision, life and disability insurance; paid time off for vacation, illness, bereavement, family and parental leave; and a tax‑advantaged 401(k) retirement savings plan. Ryder offers a 401(k) employer match, work‑day security, and a discount on shares. Equal Opportunity Employer Statement Ryder is a proud Equal Opportunity Employer and is committed to a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran or a qualified individual with disability. #J-18808-Ljbffr 3M HEALTHCARE