Field Service Representative

Job Description

Job Description

Company Overview

Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.

• Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices.
• Career Growth: Opportunities for internal mobility, leadership development, and continued learning.
• Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.
• Inclusive Culture: Committed to diversity, teamwork, and sustainability

Position Identification

• Job Title – Field Technical Service Specialist – South
• Report to – Field Service Unit Manager
• Location - Grand Prairie, Texas

Job Purpose

Hankook Tire's Technical Services Department works in after-sales service, warranty, and quality related roles. This position will be responsible to regularly interact with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers, distributors, and Hankook's own facilities to inspect tires returned for warranty and/or quality issues and communicates with all necessary parties about findings. The position receives and answers simple to complex inquiries and complaints for all Hankook products through specialized technical knowledge of products and usage. This position will work at Hankook's TX Regional Distribution Center, located in Grand Prairie, TX (75050), and regularly travel.

Key Accountabilities

• Responsible for inspections and communcations about Warranty and Quality items to internal staff and external customers in South area.
• Receive and answer simple to complex customer inquiries for all Hankook products through specialized technical knowledge of products and usage.
• Inspect return tires by physically visiting warehouses, dealers, and fleets, or by doing photo inspection.
• Regular travel for company and/or dealer meetings, market surveys, and for field related issues
• Researches and obtains resolution of a variety of customer complaints and issues.
• Keep up with the competitors' products information and tire industry regulations.
• Any other duties/responsibilities as assigned by Management

Core Competencies

• Professionalism
• Planning
• Communication
• Organizational Skills
• Attention to detail
• Interpersonal Skills
• Willing to travel (75%)
• Proficient in Microsoft Office (Outlook, Excel, Word, and Power Point)
• Computer Literate
• Self-Starter

Qualifications

• High School diploma required
• Bachelor degree preferred, ideally in engineering or science
• At least 4 years of relevant experience in Tire and/or Automotive industries
• Strong oral and written communication ability
• Customer service experience preferred
• Must be able to work in a result-oriented, fast-paced environment as part of team
• Must have a valid driver's license and have reliable transportation (personal vehicle for travel)
• Intermediate to advanced Microsoft Office capabilities
• Located in the South within commuting distance to Grand Prairie, Texas

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.