Quality Assurance Specialist

Job Description

Job Description

Overview

StepStone Family & Youth Services provides trauma informed, youth centered services to children and families involved in foster care. The Quality Assurance Specialist plays a vital role in supporting program quality, regulatory compliance, and continuous improvement to help ensure youth and families receive safe, consistent, and high quality services.

We are seeking a detail oriented and organized Quality Assurance Specialist who is committed to maintaining high standards of quality and supporting programs through trauma informed, strengths based, and family centered practices. This role is ideal for a professional who values accuracy, accountability, collaboration, and continuous improvement while helping teams maintain compliance and strengthen service delivery.

The Quality Assurance Specialist is responsible for reviewing program documentation and records, conducting quality and compliance reviews, monitoring regulatory requirements, identifying trends and areas for improvement, and supporting corrective action efforts. This position collaborates closely with program staff and leadership to ensure documentation and services align with agency policies, licensing requirements, accreditation standards, and applicable state and regulatory guidelines.

The ideal candidate is analytical, highly organized, proactive, and solutions focused, with strong attention to detail and a commitment to promoting quality, compliance, and continuous improvement while supporting positive outcomes for youth and families.

Responsibilities

• Provides comprehensive audits to ensure programs and services are implemented at the highest standards and clients receive the highest level of care
• Ensures NYC Human Resource Administration and EQUUS policies and procedures are monitored and updated to include regulatory changes
• Conducts statistical data comparisons using MS Excel
• Develops quality improvement processes by reviewing clinical assessment activities and administrative systems
• Records, compiles, and analyzes performance and compliance information to ensure quality
• Reviews clinical assessment operational procedures and processes; makes recommendations for improvement
• Comprehensive understanding of Quality Case Note Documentation and Standard Practices
• Evaluates internal reports related to clinical assessment processes and outcomes and provide all required monitoring documents to the manager for approval and, as required, submission
• Develops and implements continuous quality improvement processes
• Reviews customer survey data and provides management with recommendations for improvement, if needed
• Communicates effectively with program management using good judgment and diplomacy
• Clearly articulates and documents that staff are performing timely and accurate services according to operational procedures and processes
• Provides audit reports to manger and keeps management informed as to the status of program quality matters, including performance

Qualifications

• Bachelor’s Degree in Social Services, Care Management or a related field such a Psychology, Vocational Rehabilitation, or Occupational Rehabilitation and three years direct customer service experience in a clinical or social service environment; or equivalent combination of education and experience
• Experience in conducting quality assurance auditing activities preferred
• Familiarity with Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program
• Experience with NYC Human Resource Administration/Family Independence Administration and Customized Assistance Services
• Experience of NYC integrated services that evaluate the clients abilities and addresses the needs of Cash Assistance clients with medical and/or mental health conditions that may affect their employability
• Experience in a fast-paced, team environment that is performance driven
• Exceptional customer service and engagement skills; and care management
• Excellent organizational skills and a strong diligence to being detail minded
• Experience with publicly funded programs; TANF experience
• Experience working with Vocational Rehabilitation Services, and Individual Vocational Assessment Plans
• Experience in assessing the need for and making reasonable accommodations for clients
• Knowledge of HIPAA/PII laws and regulatory requirements related to program responsibilities
• Ability to use MS Word Suite and various client-based systems to carry out daily duties and responsibilities
• Experience in understanding clinical assessments and Functional Capacity Outcomes
• Bilingual or multilingual preferred