IT Support Specialist

IT Support Specialist (Onsite/Hybrid)

We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced technology environment. This role is responsible for ensuring seamless day-to-day IT operations, supporting employees, managing endpoint devices, facilitating onboarding and offboarding processes, and maintaining office technology infrastructure.

The ideal candidate will serve as the primary onsite IT resource, collaborating closely with global IT, Security, Infrastructure, and Engineering teams to deliver exceptional technical support and operational continuity.

Key Responsibilities

Onsite IT Support & Employee Operations

• Provide onsite IT support for approximately 120+ office-based employees.
• Troubleshoot hardware, software, SaaS applications, conferencing systems, printers, and office technology issues.
• Deliver responsive technical support to employees and executives.
• Support onboarding and offboarding activities, including: Device preparation and deployment, User account setup and configuration, Equipment assignment and collection, Access and permissions support, Ensure operational continuity for employee IT services.

Endpoint & Identity Management

• Support and maintain MacOS and Windows environments.
• Deploy, enroll, patch, troubleshoot, and maintain endpoint devices using: Kandji, Microsoft Intune, Manage user lifecycle operations, including: Account provisioning and deprovisioning, Access management, Permission administration, Identity-related troubleshooting, Provide support for: Google Workspace, Okta, Cato VPN, Zoom.

Office Infrastructure & Technology Support

• Support office technology and infrastructure, including: Wireless networking, Conference rooms and collaboration technologies, Zoom Rooms and Neat devices, Audio/Visual systems, Printers and peripherals, Employee hardware and office technology equipment, Perform onsite troubleshooting and issue resolution, Coordinate with vendors, service providers, and internet service providers when needed, Ensure office technology readiness and uninterrupted business operations.

Project & Infrastructure Support

• Participate in IT infrastructure and operational projects.
• Assist with: Office relocations and expansions, Network infrastructure deployments, Data center setup and support, Hardware refresh and rollout initiatives, Office cabling and technology installations, Support occasional after-hours maintenance activities when required.

Collaboration & Reporting

• Work closely with internal IT, Infrastructure, Security, and Engineering teams.
• Escalate and coordinate complex technical issues as needed.
• Maintain clear communication regarding incidents, support requests, and operational activities.
• Track and manage work through ticketing and project management platforms such as Jira, SuperOps, monday.com, or similar tools.
• Follow established IT operational procedures, standards, and documentation.

Required Qualifications

• 5+ years of experience in onsite IT support, desktop support, or corporate IT operations.
• Strong hands-on experience supporting MacOS and Windows environments.
• Experience administering and supporting: Kandji, Microsoft Intune, Google Workspace, Okta, Cato VPN, Strong troubleshooting and problem-solving skills.
• Experience supporting office infrastructure, end-user devices, and collaboration technologies.
• Excellent customer service and communication skills.
• Ability to work independently while collaborating effectively with distributed global teams.

Preferred Qualifications

• Experience supporting high-growth technology, fintech, or SaaS organizations.
• Familiarity with Fortinet and UniFi/Ubiquiti networking environments.
• Experience managing onboarding and offboarding processes.
• Experience supporting infrastructure, network, or office technology projects.
• Knowledge of SaaS management platforms such as Torii or similar tools.
• Experience with office relocations, data center operations, and network implementations.

Technical Environment

• MacOS
• Windows
• Kandji
• Microsoft Intune
• Google Workspace
• Okta
• Cato VPN
• Zoom & Zoom Rooms
• Neat Devices
• Jira
• SuperOps
• monday.com
• Fortinet (Preferred)
• UniFi/Ubiquiti (Preferred)

Work Arrangement

Full-Time Option

• 5 days per week
• Onsite: Tuesday–Thursday
• Remote: Monday and Friday

Part-Time Option

• 3 days per week
• Onsite: Tuesday–Thursday

Additional Information

• Occasional evening or weekend support may be required.
• This position requires a hands-on, customer-focused professional who thrives in a dynamic and fast-paced environment.
• The successful candidate will work closely with global IT, Infrastructure, Security, and Engineering teams to ensure a seamless technology experience for employees.

Matrix is a global, dynamic, and fast‑growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.

We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world's leading software vendors.

With deep expertise across both the private and public sectors—spanning Finance, Telecom, Healthcare, Hi‑Tech, Education, Defense, and Security—Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.

At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee's contribution is critical to our continued growth and future success.

Matrix's success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth—together.

Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.