District Parts & Service Manager

Role Description

The District Parts & Service Manager (DPSM) is dedicated to enhancing dealership operations and achieving high levels of customer satisfaction within the assigned district. This role requires a comprehensive understanding of market dynamics, customer demographics, and competitive landscapes. Key responsibilities include:

• Managing daily operational activities
• Fostering quality service experiences
• Actively promoting parts and service programs
• Building and maintaining strong relationships with dealership personnel
• Ensuring operational goals are met while effectively addressing customer concerns and feedback

Qualifications

• Preferred: Bachelor's degree in a relevant field; candidates with an Associate's degree or equivalent education combined with extensive relevant experience will also be considered.
• 2-7 years of experience in parts and service management, operations management, or customer support within relevant industries.
• Strong verbal and written communication skills for effective exchanges with dealers and customers.
• Proactive engagement skills to build and maintain relationships based on trust and reliability.
• Understanding of mechanical principles and equipment troubleshooting skills for effective dealer support.
• Proficient in using performance data to promote accountability and implement positive changes within dealer operations.
• Strong organizational skills to balance travel commitments and remote work tasks while meeting deadlines.
• Ability to influence and motivate dealers and colleagues toward shared objectives.
• Experience in team meetings and presenting ideas clearly to foster engagement.
• Positive and constructive attitude when approaching challenges, focusing on identifying actionable solutions.

Requirements

• Required to travel 50-75% of the time within the assigned District, including occasional air travel, with a clean driving record and valid driver’s license.

Benefits

• Medical, dental, vision, and prescription coverage
• 401(k) match
• Short & long term disability
• Health & flexible spending accounts
• Employee assistance program
• Life & AD&D insurance
• Military and jury duty differential pay
• Tuition reimbursement program
• Work flex policy
• Equipment rental program
• Paid volunteer opportunities
• Community non-profit donation match
• Paid vacation, holiday, sick, bereavement, and parental leave