Business-to-Business (B2B) Customer Service & Order Entry Specialist

Job Description

Job Description

LHH is seeking a Business-to-Business (B2B) Customer Service & Order Entry Specialist for a contract to hire position in Southeast Charlotte, NC. This position is ideal for a detail-oriented professional with a strong background in manufacturing or distribution who can manage customer accounts, process orders with accuracy, coordinate shipments, provide customer service, and support workflows from quoting through delivery. This position is fully in office Monday - Friday.

Responsibilities:

Customer Service & Account Support

• Serve as the primary point of contact for B2B customers, providing timely and professional communication.
• Handle inquiries related to pricing, product availability, order status, and shipment updates.
• Build and maintain strong customer relationships through reliable service and problem resolution.

Order Processing & Administration

• Accurately enter, update, and process customer purchase orders in the ERP system.
• Prepare quotes, confirmations, and supporting documentation.
• Ensure all orders meet accuracy standards and comply with internal procedures.

Returns & RMA Support

• Process Return Material Authorizations (RMAs), ensuring proper documentation and follow-through.
• Collaborate with customers and internal teams to investigate and resolve return or quality issues.

Qualifications:

• 3+ years of B2B customer service and order entry experience, ideally within a manufacturing or distribution environment.
• Strong background in processing purchase orders, quoting, and order management.
• Experience handling RMAs or product return processes.
• Proficiency with ERP/order entry systems and Microsoft Office Suite.
• Excellent communication, time management, and organizational skills.
• Ability to work fully onsite Monday-Friday.

Pay Details: $25.00 to $27.00 per hour

Search managed by: Rebecca Stone

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.