IT Service Desk Specialist

Job Description Service Desk Technician I — Managed Services Enlighten Technology · Honolulu, HI · Full-time · In person $50,000–$55,000/year We're a Honolulu-based Managed Service Provider supporting small and mid-sized businesses across Oahu — dealerships, medical practices, law firms, and more. We run on a simple philosophy: low-drama, high-trust IT. We're looking for a Service Desk Technician I to join our team and grow with us. This is a great fit if you've got about a year of hands-on IT support experience, strong customer instincts, and you want a clear path to level up. What you'll do Handle day-to-day support tickets: workstation issues, M365 questions, printers, peripherals, connectivity Troubleshoot confidently, and know when to escape to Tier 2 Set up and deploy workstations and hardware Communicate clearly with clients — patience and plain language matter more than jargon here Document what you did so the next tech has it easier Head onsite around Oahu as needed (valid license + reliable car required) Share in an after-hours on-call rotation (roughly 1 week in 4; on-call stipend paid; most nights stay quiet) What you bring 1+ year of hands‑on IT support experience (MSP, consulting, or in‑house help desk) Working familiarity with Microsoft 365, Windows, and basic networking Comfort with workstation setup and everyday troubleshooting Genuinely good communication and customer service skills Solid time management — you can juggle a ticket queue without dropping things CompTIA A+ required within 90 days of hire (we'll support your study and cover the exam) Where this goes We promote from within. Strong Tier 1 techs move to Tier 2 (and Tier 2 pay) on a clear timeline, and we pay you more as you earn certs. Network+ and Security+ are supported and incentivized here — not required to start. Perks & benefits Medical, dental, vision, and prescription coverage Paid vacation + 7 paid holidays · flexible scheduling Fitness membership reimbursement Monthly cell phone allowance Gas and auto maintenance reimbursement Training & certification incentives — we help you level up and pay you for it Must live on Oahu. This role is in‑person and commutes to client sites around the island; please only apply if you're already local. #J-18808-Ljbffr Enlighten Technology, LLC.