Membership Coordinator

Member Services & Administrative Support Specialist

We are partnering with a Washington, DC-based nonprofit organization to hire a detail-oriented and customer-focused Member Services & Administrative Support Specialist. This role is ideal for someone who enjoys working with data, supporting members, and handling a mix of administrative and communications tasks in a mission-driven environment.

Location: Washington, DC (Hybrid)

Pay Rate: $24–$28 per hour

Duration: Ongoing temporary opportunity

Key Responsibilities

• Answer incoming phone calls from members and provide timely, professional support
• Respond to member emails and inquiries with accuracy and clarity
• Follow up on outstanding requests to ensure member satisfaction and issue resolution
• Process membership dues payments using the Association Management System (AMS)
• Handle payments received through lockbox and e-fax systems
• Ensure all transactions are accurately recorded and properly documented
• Update member profiles, including address and email changes
• Maintain data accuracy and consistency within the membership database
• Perform routine data entry and record verification tasks

Required Qualifications

• Experience with database systems or Association Management Systems (AMS) preferred
• Strong data entry skills with high attention to detail
• Comfortable using multiple software platforms and online systems
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Prior experience in membership services, customer support, or administrative roles
• Familiarity with payment processing systems or financial data entry
• Experience working with nonprofits or association environments is a plus

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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