Guest Svc Specialist & Admin Assistant

Description

Job Title: Guest Services Specialist and Administrative Assistant

Reports to: Director of Hospitality

Department: Ops

Status: Regular, Part-Time, On-Site

JOB SUMMARY

The Guest Services Specialist & Administrative Assistant for Barcelona Wine Bar & Corsica Wine Bar will assist with our guest experience ensuring our guests get answers quickly when consulting on reservations, receipt requests, etc. You will be jump-starting our guests’ Barcelona and Corsica Wine Bar experience before they take a step into our restaurants! In addition to connecting with our guests, this role will also support our Leadership and Office Team with some administrative duties. This position will report to the Director of Hospitality.

RESPONSIBILITIES & DUTIES

• Ensure every guest interaction is handled with the highest possible quality via phone call or email communication.
• Provide knowledgeable answers to guest inquiries about reservations, availability, etc. in a professional and timely manner.
• Responsible for inbound and outbound guest comments and timely responses.
• Communicate with other departments and escalate issues as needed.
• Utilize our reservation system to book reservations for guests who call in to make reservations promptly.
• Process initial events inquires and triages the next step with the Events Team.
• Process receipt requests from our guests.
• Composition of daily recap emails to our restaurant management teams detailing voicemail messages, reservations unable to be taken directly, personal callbacks required, etc.
• Performs other administrative duties as required.

SKILLS & ABILITIES

• Excellent customer service mentality.
• Ability to prioritize and multitask.
• Sense of urgency; meeting of deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Excellent organizational skills and attention to detail.

EDUCATION & EXPERIENCE

• At least 1 year of customer service experience.
• A high school diploma or equivalent is preferred.
• Hospitality experience is strongly preferred but not required.

Hourly Benefits

• Weekly pay schedules
• Paid Time Off
  • Up to 40 hrs/yr
• Flexible schedule options
• Paid Volunteerism
  • 32 hrs/yr
  • In addition to PTO, all employees earn paid hours for volunteering to support our local communities.
• Wine Education Reimbursement
  • 100% reimbursement
• 50% Employee Dining Discount
• Daily Family Meal
• Referral Bonus Program
  • Recruit a GM or EC = $2000 | AGM, Manager, Executive Sous, or Sous = $1000 | Server, Bartender, or Cook = $500 | Hourly Support Staff = $250
• Promotion Opportunity – Hourly growth opportunities as well as management career advancements.
• Employee Assistance Program
• Behavioral Health and Wellness Services
  • Via our partnership with Lift Wellness Group, our employees and their loved ones gain immediate access to mental and behavioral health resources from licensed care professionals at an affordable price point.
• Major Medical and Supplemental Coverage
  • Medical, Dental, Vision, STD/LTD Coverage, Accident and Life Insurance, available to Full-Time Team Members

ABOUT BARCELONA WINE BAR

Barcelona Restaurants, LLC, based in Westport, CT, is one of the oldest Spanish-focused restaurant groups in America. Its award-winning selection of wines from Spain and South America brings together over 400 bottles from over 70 wine regions. The warm and welcoming tapas bars are inspired by the culture of Spain and the ever-changing rustic menu is focused on clean flavors, seasonal ingredients, and specialties from Spain and the Mediterranean.

ABOUT CORSICA WINE BAR

Also in the Barcelona Restaurant Group: Corsica is a French & Italian small plates wine bar inspired by the island of Corsica. Coastal. Easy. Alive. The chef-driven menu is ingredient-centric and influenced by the European coastal villages and islands of the Mediterranean. Corsica boasts a compelling wine list featuring, among many others, Coastal European and Corsican wines. The cocktail program focuses on the effortlessly fun and delicious aperitivo, amaro and spritz culture of the Mediterranean.

Barcelona Restaurants, LLC is an Equal Opportunity Employer committed to a diverse workforce.