RN Clinical Navigator - Part time/Weekends

Remote About Hone Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting‑edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values: Fight for the Customer Communicate Candidly, Clearly, and Kindly Collaborate Selflessly Practice Calculated Risk‑Taking Maximize Joy and Gratitude Hone has been fully virtual from day one and will continue to be a remote‑first employer. Our Ideal Candidate Our ideal candidate is a mission‑driven, motivated multi‑tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all‑in” disposition towards work, understanding that we are a fast‑paced, high‑growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives. The Role Hone is looking for a RN Clinical Navigator to join our team. As someone with a clinical background, you are responsible for supporting doctors and their patients with their medical care. You will review, triage, and elevate physician and patient issues in collaboration with the customer service, clinical, and operations teams so that patients have the best experience with Hone. You must thrive in a fast‑paced environment that requires excelling in an unstructured setting and using clinical judgment to make decisions. We are currently seeking a compassionate and reliable weekend nurse to join our clinical team. Hone offers virtual care for both men and women seeking support for hormone replacement therapy, weight loss, thyroid concerns, and longevity medicine. Clinical experience in these areas is not required, however we are seeking candidates who are passionate about helping patients live long, healthy lives. Primary Responsibilities Key responsibilities for this role include (but are not limited to) the following: Manage communications between patients and doctors and associated documentation as required, e.g. FSA‑related letters, medical referrals, labs, etc. Work with the clinical and operations team to make sure the patient receives fast resolution to any concerns. Collaborate with our Customer Service team in troubleshooting any patient requests pertaining to physician requirements/tasks supporting their treatment Provide clinical feedback in response to patient inquiries involving medication, lab, side effects, and anything clinically related in collaboration with clinical operations Support physicians to ensure any patient care issues are resolved in a timely manner. Follow established protocols and processes, with an eye towards improving operational processes to provide the best patient experience. Be willing to take on additional clinical projects or responsibilities when necessary. Qualifications In order to qualify for this role, candidates must meet the following criteria: Licensed RN - must hold a compact state license or live in an eligible state Ability to multitask, prioritize, and adhere to deadlines while maintaining attention to detail and quality Comfortable in a fast‑paced, frequently changing environment Creative problem‑solving skills with a results‑driven mindset Can quickly learn new technology systems and communication tools Ability to work autonomously and collaboratively 3+ year(s) experience working with physicians and/or patients in a healthcare setting preferred, ideally in a telemedicine environment. Very comfortable using common technology platforms (e.g. Gmail, Google Docs, Google Sheets, Google Meet) Effective and compassionate communicator (written and verbal) Must be a self‑starter who looks for opportunities for improvement regularly THIS POSITION REQUIRES WEEKENDS (minimum of 16 hours a week) Compensation Range $35/hour Benefits Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including: A remote‑first work environment Competitive compensation and equity options Health, dental, and vision insurance coverage Short‑term disability and basic life coverage Flexible Spending Accounts (FSAs) Lifestyle Spending Accounts (LSAs) We follow federal holidays and have uncapped time off for exempt employees Budget for the technology tools you need (laptop, monitor, and/or special software) A focus on company‑sponsored activities to foster engagement (both virtual and in‑person) Waived membership fees for any Hone team members utilizing Hone products These benefits are available to full‑time, regular employees, and not to independent contractors, part‑time employees, temporary employees, or interns. We are proud to be an equal‑opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation. Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Hone Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability. A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Hone Health