Tech Partner

Tech Support

This Tech Support role, internally titled "Tech Partner," is part of a small on-site team delivering hands-on, in-person support to both office-based employees and engineering teams working in laboratory environments, providing day-to-day hardware and software support while enabling lab setup, equipment integration, and experimental workspace readiness. Responsibilities include creating, receiving, monitoring, maintaining, and resolving work tickets; imaging, setup, and support of computer(s), monitor(s), mobile device(s); maintaining on-site presence at designated service locations to support end users; software installation, support, and ensuring compliance with Schneider standards; performing proactive and on-demand health checks of IT systems including printers, copiers, fax machines, scanners, and video conference equipment; training end users on how to operate office automation equipment as requested; new hire orientation including showing users how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage, etc; hardware platform troubleshooting and management; software platform troubleshooting and management; performing secure password management for all provided passwords; supporting access to corporate network/wireless and applications (both on network as well as over VPN); coordinating execution of tasks with guidance from Service Desk representatives or other IT support groups; supporting laboratory and R&D environments, including setting up and configuring lab equipment, running and organizing cabling, assisting with hardware and software integration for experiments, and ensuring workspaces are operational for engineering teams; managing IT inventory of in-house stock, such as moving, sorting, cleaning, stocking; identifying, gaining approval, and entering all project(s) as assigned by your manager into project tracker; assisting with different regional projects for designated service locations, acting as local hand and feet support; and other duties as assigned by your manager.

Expected behaviors and support model process tech partners that work at the same site support the local user group and share and monitor the same ticket queues including but not limited to: Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy ticket queue(s). Tickets must always be updated with a status. Tech partners will serve as each other's backup support when they are away from the office and it is their responsibility to update the backup Tech Partner with their status, including updates to the worklog from any applicable tickets. In addition, they will keep their manager informed of any planned and unplanned type of leave to make sure there is proper support and coverage. Both Tech Partners have equal responsibility to manage IT assets and support IT assets in the assigned location. The facility will notify both Tech Partners by email regarding all IT assets. A ticket will need to be assigned prior to asset delivery. The Tech Partner will reply to the facility to then request the assets be delivered / pickup to their desk. Tech partners will share equal ADM permission to support users and facilitate the needs that come from infrastructure and operational teams in the facility. Tech partners will have the same physical access to the MDF / IDF / other area(s) such as conference room(s), storage room(s) etc to perform as required by their duties. Tech partners will be involved in alternative local and regional project task as assigned and upon approval by their manager. Tech partners will collaborate with each other in troubleshooting & resolving any issue(s) such as scope and resolution in a productive and respectful manner prior communicate with our customers. Tech partners will demonstrate professionalism in all support related matters.

Qualifications and experience: Experience in providing deskside support and technical assistance to end users in a corporate environment. Proficiency in imaging, setting up, and supporting computers, monitors, and mobile devices. Strong understanding of software installation and compliance with company standards. Ability to perform proactive and on-demand health checks of IT systems, including office automation equipment. Proficient in hardware and software platform troubleshooting and management. Experience in managing IT inventory and coordinating tasks with IT support groups. Knowledge of secure password management and supporting access to corporate networks and applications. Strong communication and collaboration skills to work effectively with other Tech Partners and IT support teams. Ability to demonstrate professionalism and provide support in a respectful manner.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.