Service Manager

Service Manager

Bergstrom Neenah Refurbishment Center

At Bergstrom Automotive, we're proud to be Wisconsin's largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you're passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

Key Responsibilities

• Team Leadership: Lead and manage the service department team, including technicians, service advisors, and support staff. Provide ongoing training, mentorship, and coaching to team members. Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.
• Guest Experience & Satisfaction: Ensure a high level of guest satisfaction by addressing concerns, providing timely service updates, and ensuring that all service needs are met. Handle guest complaints or escalations professionally and resolve them in a timely manner. Collaborate with guests to identify their needs and provide personalized service recommendations.
• Operational Oversight: Oversee the scheduling of service appointments, ensuring that the service department runs efficiently. Manage inventory levels, parts ordering, and ensure that service operations are properly stocked. Monitor daily service department performance, including technician productivity and service quality.
• Financial Management & Reporting: Meet or exceed financial goals for the service department, including labor and parts sales. Prepare and analyze reports on service department performance, making adjustments as necessary to meet targets. Manage the service department budget, ensuring cost-effective operations.
• Collaboration with Other Departments: Work closely with the sales team to ensure smooth transitions between sales and service for both new and existing customers. Coordinate with the parts department to ensure that necessary parts are available for repairs and service.

Schedule: Monday - Friday 7:00 am to 4:00 pm Pay: Annual earning potential of up to $95,000 - annual base salary of $70,000 plus a monthly dealership performance bonus

Qualifications

• Proven experience in automotive service management or a similar role, with a strong understanding of service operations.
• Excellent leadership, organizational, and communication skills.
• Strong customer service skills, with the ability to handle difficult situations with professionalism and empathy.
• Knowledge of automotive repair processes, systems, and technologies.
• Ability to manage and motivate a team to meet performance goals.
• Strong financial acumen and experience with budgeting and reporting.
• Familiarity with service software and dealership management systems.
• Valid driver's license with a clean driving record.

Our Commitment to You

At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:

• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts: Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance: Paid holidays (for full-time team members)
• Wellness Support: Wellness Program, Free Team Member Clinic, Access to a Free Health Coach, Employee Assistance Program
• Team Recognition: Employee Referral Program
• Career Development: Ongoing training and opportunities for growth and advancement

At Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team! Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin's largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day. Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We've also earned accolades such as Glassdoor's "Best Places to Work" award and honors from the Better Business Bureau and Time Magazine. At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin. Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!