Salesforce Service Cloud Tech Lead
$82 per hourDamco Solutions Inc
Salesforce Service Cloud Tech Lead - Local candidates only Location: Dallas, TX Rates - $82/hr TCS Key Responsibilities:
- Lead the technical design, configuration, and implementation of Salesforce Service Cloud solutions.
- Translate business requirements into scalable and efficient technical solutions using Salesforce best practices.
- Oversee and guide a team of Salesforce developers and administrators.
- Design and implement automation using Flows, Process Builder, and Apex.
- Implement features like Case Management, Knowledge Articles, Live Agent, Omni-Channel, and Service Console.
- Develop custom components using Apex, Lightning Web Components (LWC), and Visualforce.
- Ensure code quality through peer code reviews, CI/CD pipeline usage, and test coverage.
- Integrate Salesforce with external systems using REST/SOAP APIs, middleware (e.g., MuleSoft), or third-party tools.
- Work closely with QA, Product Owners, and Business Analysts during Agile development cycles.
- Provide level 3 technical support and guidance on Service Cloud features and limitations.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 8+ years of Salesforce experience with 3+ years focused on Service Cloud.
- Proven experience in leading technical Salesforce teams.
- Strong experience with Apex, LWC, SOQL, and Salesforce APIs.
- Experience with Omni-Channel, Live Agent, Chatbots, and Case Escalation.
- Strong understanding of Salesforce security model, sharing rules, and data model.
- Knowledge of DevOps tools like Copado, Gearset, or Bitbucket pipelines.
- Salesforce Certifications preferred:
- Salesforce Certified Service Cloud Consultant (required)
- Salesforce Platform Developer I/II
- Salesforce Application Architect (optional but preferred)
Vacancy posted 14 hours ago
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