Salesforce Service Cloud Architect
Purple Drive
Overview: Job Overview We are looking for a Salesforce Service Cloud Architect who can design and deliver scalable, high-performing, and secure solutions on the Salesforce platform. This role is purely technical and solution-oriented with no people management responsibilities. The architect will work closely with business stakeholders, functional consultants, and developers to translate business needs into effective Salesforce Service Cloud solutions. Key Responsibilities
- Define and own the end-to-end architecture of Salesforce Service Cloud implementations.
- Translate complex business requirements into scalable, reliable, and secure Salesforce solutions .
- Provide hands-on technical expertise in Service Cloud features (Case Management, Omni-Channel, CTI, Knowledge, etc.).
- Design integration patterns with external systems using REST, SOAP, and middleware (MuleSoft, Boomi, etc.).
- Ensure solutions comply with Salesforce best practices, governor limits, and security model .
- Review technical designs, provide guidance to developers, and ensure high code quality .
- Lead technical workshops and collaborate with cross-functional teams to align architecture with business goals.
- Oversee deployment strategies and CI/CD pipeline setup for Salesforce projects.
- 8+ years of Salesforce experience, with deep Service Cloud expertise .
- Strong knowledge of Apex, LWC, Visualforce, SOQL, and Salesforce APIs .
- Solid understanding of Salesforce data model, sharing/security model, and governor limits .
- Proven experience in Service Cloud implementations at scale .
- Hands-on experience with integration patterns and middleware platforms .
- Knowledge of Salesforce DevOps and release management tools (Copado, Gearset, Jenkins, Git).
- Salesforce Service Cloud Consultant and Application Architect/System Architect certifications.
- Experience with Einstein AI, Chatbots, and Salesforce automation features.
- Knowledge of Agile/Scrum methodologies .
Vacancy posted 2 days ago
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