Charg de Relation Clientle BtoB (H/F)
APF Entreprises
Charg de Relation Clientle BtoB (H/F)
Au sein du service Relation Client BtoB, et dans le cadre d'un remplacement, nous recherchons notre futur(e) Charg(e) de Relation Clientle dans le cadre d'une mission intrimaire.
Au sein de la Direction commerciale ddie nos clients, vous contribuerez au dveloppement de cette activit en veillant maintenir un taux de satisfaction client lev.
MISSIONS
- Assurer un support client de qualit : rpondre aux demandes des professionnels par appels ou emails (entrants et sortants), en respectant notre rfrentiel qualit
- Analyser et qualifier les besoins : identifier les attentes des clients et grer d'ventuelles rclamations
- Proposer des solutions adaptes : accompagner les clients dans l'utilisation de nos outils et services
- Traiter et analyser les donnes clients : vrifier, analyser, et suivre les donnes l'aide de notre rfrentiel interne
- Mise jour des bases de donnes : enrichir et actualiser notre CRM (Salesforce) pour une gestion fluide et performante de la relation client
- Collaborer en interne : travailler en lien troit avec les diffrents services de l'entreprise pour garantir des solutions adaptes
- Le poste actuel ne relve pas d'une dimension commerciale. Il n'implique aucun acte de vente, mais se concentre sur la relation client externe pour des ajustements d'annonces ou la rsolution de problmatiques. Il n'y a pas de suivi des ventes, seulement une coordination interne avec les quipes commerciales.
PROFIL
Formation : Bac+2 minimum, avec idalement une exprience significative en support client professionnel (BtoB)
Comptences cls :
- Sens dvelopp de relation client
- Fortes capacits d' organisation et esprit rigoureux
- Excellentes comptences en analyse de donnes et apptence pour les outils numriques
- Qualits rdactionnelles
Soft skills :
- Implication et conscience professionnelle
- Esprit d' quipe et capacit collaborer efficacement
- Proactivit et autonomie dans la gestion des priorits
- Une connaissance du secteur automobile serait un atout apprci
NOS PLUS
- Package (Fixe + variable)
- Tickets Restaurant 10 par jour
- Nous sommes sur du 29KE fixe max + 2400 de variable qualitatif l'anne (vers mensuellement) + participation vers annuellement l'anne d'aprs l'arrive au prorata au dpart : 3 mois de salaire environ = 7700 euros minima en plus
- Tltravail aprs validation de la formation interne
- Animations
Dpartement : Service Client ; Localisations : Paris 8me ; Statut distance
APF EntreprisesVacancy posted 1 day ago
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