Technology Rollout Call Center Support

Technology Rollout Call Center Support

Location: Smithfield, RI (Onsite) Pay Rate: $17/hr (W2) Duration: 6 Months (Contract) Work Type: Temporary / Contractor Role

Important Notes:

• Manager will review resumes and make offers based on resume review only
• This role is 100% onsite in RI
• Schedule may fluctuate based on project needs (day/night shifts)
• Start date may be sooner than specified once cleared

Required Screening Questions (Must Be Answered on Resume):

1. Job is onsite in RI What is your current location?
2. Job requires 45 days onsite Are you able to work onsite?
3. Are you able to manage multiple projects simultaneously?
4. Are you willing to adjust shift times based on project needs?

Position Summary

This is a Technology Rollout Call Center role supporting multiple IT hardware implementation projects. The position involves providing first-level technical support to field technicians, vendors, and contractors who are installing or upgrading technology in retail stores. This is not a traditional consumer call center role.

Key Responsibilities

• Handle inbound calls from technicians, vendors, and contractors through a call queue
• Make outbound calls as required to support rollout projects
• Provide first-level troubleshooting support during technology implementations
• Update tracking applications and perform system validations
• Provide project updates via email, Excel, and internal tools when not handling calls
• Support multiple technology rollout projects simultaneously
• Ensure project implementation protocols are followed
• Adapt to projects occurring across evenings, nights, and multiple time zones

Schedule & Training

• 8-hour shifts, with flexibility required for day/night project support
• Shift changes will be communicated in advance
• Paid training: 5 days per week, onsite
• Training hours will fall between 8:00 AM 8:00 PM (may vary by candidate)

Required Qualifications

• Minimum 1 year of relevant work experience
• High School Diploma or GED required
• Strong verbal and written communication skills
• Basic troubleshooting and problem-solving abilities
• Ability to manage multiple projects and shifting priorities
• Willingness to adjust work hours based on project needs

Preferred Qualifications

• Working knowledge of Microsoft Outlook, Word, and Excel
• IT hardware installation or technology implementation support experience (preferred, not required)
• Experience supporting field technicians or vendors

Education

• High School Diploma or GED (Required)