Bilingual Customer Service Representative

Job Description

Job Description

Benefits:

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Bilingual Customer Service Representative (English/Spanish)

About the Role
Groth Family Insurance Allstate is seeking a friendly, dependable, and bilingual Customer Service Representative to join our team in Pasco, WA. This role is ideal for someone who enjoys helping people, building relationships, and providing outstanding service to customers in both English and Spanish.

As a key member of our agency, you will help clients navigate their insurance policies, answer questions, process policy changes, and ensure they receive the exceptional support they deserve. We are looking for someone who is customer-focused, organized, and passionate about making a positive impact in the lives of others.

Previous insurance experience is helpful but not required. Licensing is preferred, but candidates who are willing to obtain their insurance license after hire are encouraged to apply. We provide training, support, and assistance throughout the licensing process.

Position Overview
As a Bilingual Customer Service Representative, you will serve as an important point of contact for our clients, helping them understand their coverage, manage their policies, and address service-related needs. Your ability to communicate effectively in both English and Spanish will help ensure all clients receive a high level of care and support.

This role offers an excellent opportunity to build a long-term career within a growing insurance agency while developing valuable customer service and insurance industry knowledge.

Key Responsibilities

• Assist English-speaking and Spanish-speaking clients with policy questions, billing inquiries, and coverage updates
• Respond promptly and professionally to customer inquiries via phone, email, text, and in-person interactions
• Process policy changes, renewals, endorsements, and documentation requests
• Educate clients on policy features, coverage options, and insurance processes
• Maintain accurate customer records and agency documentation
• Resolve customer concerns with professionalism, empathy, and attention to detail
• Conduct policy reviews and identify opportunities to better serve clients' insurance needs
• Support the agency's sales and service efforts through follow-up and customer retention activities
• Collaborate with team members to deliver an exceptional customer experience

Qualifications

• Fluent in both Spanish and English (required)
• Strong communication and interpersonal skills
• Customer-focused with a passion for helping others
• Professional, dependable, and detail-oriented
• Strong organizational and time-management skills
• Positive attitude and willingness to learn
• Ability to multitask and work efficiently in a fast-paced environment
• Previous customer service, administrative, retail, banking, hospitality, or insurance experience is a plus
• Insurance license preferred but not required
• Willingness to obtain insurance licensing after hire with agency support

What We Offer

• Licensing support and training opportunities
• Competitive compensation
• Ongoing coaching and professional development
• Supportive and team-oriented work environment
• Career growth opportunities within a growing Allstate agency
• The opportunity to make a meaningful impact by helping individuals and families protect what matters most

If you are bilingual in Spanish and English, enjoy helping people, and are looking for a rewarding career with a supportive team, we encourage you to apply with Groth Family Insurance Allstate in Pasco, WA.