Collector

We are committed to creating a workplace that encourages equal opportunity and values the diversity each employee offers to our credit union. We foster development by offering interactive training and learning opportunities. We are committed to building a culture that is fun, flexible, and people-centered. Our goal is to provide a rich environment and nurture our employees' skills. We are looking for individuals who want to help us maintain the status of a top-notch company. Come join our team! Job Overview Position: Collector Location: 7101 E. 56th Street Indianapolis, IN Job Id: 173 # of Openings: 0 POSITION TITLE: Collector REPORTS TO: Collections Manager

PAY GRADE: 7

DEPARTMENT: Member Solutions FLSA STATUS: Non-Exempt WORK STYLE: Hybrid LOCATION: 7101 E 56th St, Indianapolis, IN 46226 PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act. This position’s primary goals are to protect the credit union’s assets by controlling and collecting all delinquent accounts, provide professional assistance to the members while limiting monetary loss to the Credit Union, and to identify and resolve account problems. What Success Looks Like During the First Three Months Fluently working in the current collection framework Akcelerant and Keystone Displays an ability to maintain a pace of 50+ calls a day. Exhibits proficiency on processing locate members using tools provided. Essential Duties Collect assigned accounts by telephone, email, and mail correspondence to reduce: Delinquency Repossessions Charge-offs Receive members by telephone, review their account, and attempt to determine the best solution for both the Credit Union and the member. Maintain thorough, accurate, and up to date activity reports on delinquent accounts Prepare and maintain records of collection activity on assigned accounts. Research accounts to identify activities that may affect the status of a loan repayment (such as payroll deduction stoppage). Under direction of manager, prepare appropriate documentation correcting or extending said loan or perform appropriate file maintenance. Work with senior collector in identifying accounts with possibility of extending a loan hardship or loan rewrite to bring current. Stay up to date in Credit Union loan policies, interest rates, and how loans are set up/maintained in Keystone. Assist in researching, processing, and collecting of Collateral Protection Insurance Policies, premiums, and claims. Provide information on delinquent accounts to authorized persons in the collection of amounts due to the Credit Union. When encountering bankruptcy accounts, take appropriate action and turn over to the department’s bankruptcy specialist, and modify account files/input information. Performs other duties as commensurate to this position. Qualifications and Skills Education and Experience High school diploma or equivalent. 1-3 years of consumer loan collection experience preferred. Skills Proficient in the use of a calculator, computer, and general office equipment. Strong communication skills, both oral and written Organized and able to prioritize multiple responsibilities in a fast-paced environment. Familiar with USERS, Microsoft Work and Excel or become proficient within 90 days. Able to maintain strict confidentiality of information Detail oriented and able to meet strict monthly deadlines Familiar with collection laws, policies, and procedures in order to take collection calls as needed Able to perform all duties and responsibilities within the parameters of the Credit Union’s core values to Care, Listen, Learn, Solve, and Act. ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs. Must be capable of climbing and descending stairs in case of an emergency situation. Proficient in operating routine office equipment including telephone, copier, facsimile, and calculator. Able to work on computer for an average of 6-8 hours per day, as needed. Willing to work extended hours or travel off site whenever required or requested by management. Must demonstrate regular, reliable and timely attendance. Working Conditions Able to routinely perform work indoors in climate-controlled shared work environment with moderate noise. Mental and Emotional Requirements Ability to perform job functions independently and with limited supervision. Work effectively as part of a team. Read and carry out various written instructions and follow oral instructions. Communicate clearly and present information in a logical and understandable sequence. Perform basic financial calculations accurately. Handle interactions calmly and professionally with diverse personalities from various cultures at different levels within and outside of the organization, demonstrating the highest levels of customer service and discretion when dealing with the public. Maintain composure under stress of deadline, requirements for extreme accuracy and quality and a fast-paced environment. Exercise the highest level of discretion when dealing with confidential matters. 7101 East 56th Street | P.O. Box 26501 Indianapolis, IN 46226-0501 #J-18808-Ljbffr Financial Center