Room Attendant

Job Description

Job Description

Responsible for overall cleanliness of assigned rooms/suits. Report maintenance deficiencies in order to maintain rooms/suits in accordance with hotel standards.

Position Summary:

• Reports rooms as clean and available. Enter the clean rooms in the system (by phone). Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
• If Room Attendant leaves early she must inform supervisor before leaving.
• Strip dirty lines/towels and remove used amenities from room/suites.
• Check maid cart for supplies, stock as needed and maintain it clean and organize all the time.
• Every time the Room Attendant leaves the floor has to store the cart in the closet.
• Greet guests/customer immediately with friendly and sincere welcome.
• Clean balconies and furniture.
• Respond at special requests by guests/customer such as providing extra amenities or service time requests.
• Provide turn-down service by partially removing and storing bedspread, replenishing amenities, linens, and supplies, clean the bathroom, turn on the light and radio and filling ice bucket as preferred by guest.
• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents.
• Dust all furniture, pictures, drawers, window ledges, and shelves.
• Replenish amenities, linens and supplies in guest room.
• Vacuum room and empty trash.
• Sign for room keys, retrieve, push to assigned rooms, and restock heavy cart. Visually inspect room for cleanliness and appearance.
• Strip and make beds, changing bed linens every day.
• Clean windows and window a frame of the rooms inside and outside – this is a separate task.
• Clean hallways following Housekeeping Standards.
• Provide customer service to guests/customer, including information about hotel services, activities and local attractions.
• Clean all the rooms following the Housekeeping Quality Standards.
• Attending all mandatory meetings.
• Entering room status on the phone when room is ready.
• Always registered key when entering a room even if the door is open.
• Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department.
• Provide general public assistance, instruction and/or guidance for guests/customer and employee safety in the event of an emergency.
• Complete all other duties as assigned by supervisor to include cross training.
• Keep work area, linen closets and attendant’s carts neat and organized.
• Complete inventory forms used to obtain an accurate count of linen.
• Assist lobby attendant in public areas as needed.
• Clean the hallways following the Department Standards.
• Perform deep cleaning projects as assigned by managers.
• Perform room projects as assigned by managers.
• Cleaning and moping the stairs.
• Clean and organize the linen closets.
• Follow the lost & found procedures.
• Assist co-workers.
• Attend to guest requests.
• Attend all mandatory meetings.
• Follows hotel standards for safety and security.
• Perform duties incidental or related to the duties set forth above.
• Perform the Laundry Workers duties when shorthanded on Laundry Workers.
• Perform the Uniform Room duties when shorthanded on Uniform Attendants.
• Perform the House person duties when shorthanded on Horsepersons.
• Attend training for team members.