Pipeline Bilingual Spanish Branch Manager - Montgomery County MD Branches

Overview Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. Primary Responsibilities Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. Leads team through coaching, performance management, and setting priorities. Builds and develops branch staff. Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long‑term solutions. Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community. Conducts interviews and selects employees based on staffing model. Actively models and coaches customer service and needs‑determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. Ensures operational and regulatory requirements are maintained, including consumer and business banking guidelines. Ensures compliance with operational, security, and control policies/procedures, preventing fraud and protecting customer assets. Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provides coaching and guidance to improve and reduce future problem resolution and escalations. Engages with all team members and business partners as appropriate. Independently processes all Business Banking loan requests up to $250,000. Proactively bundles products and services as appropriate. Adheres to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies. Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. Maintains M&T internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators. Completes other related duties as assigned. Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations. Scope of Responsibilities This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch. Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act, stay current on operational, product, and system changes/enhancements, and demonstrate good risk‑management decisions. Insurance licensing minimum expectations must be maintained as outlined in the MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager. Branch Managers typically spend some time servicing existing customers and the majority of their time growing the business through proactive sales and outside calling activities. Branch Managers build productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. They are responsible for taking full ownership of customer issues until they are completely resolved and have direct reporting responsibility for branch staff. Education and Experience Required Bachelor’s degree, or in lieu of degree, four (4) years of relevant experience. Minimum three years of sales experience. Minimum two years of managerial experience or proven leadership abilities. Licensing and Certifications At the discretion of the Market Manager or branch need, Life/Accident and Health Insurance licensing is required within 18 months of entry into the position. The branch provides training for licensing within 6 months. M&T Business Banking Specialist training is required within 18 months of hire. M&T Way Certified Precision Leadership and bilingual/Spanish certifications are preferred. Knowledge & Skills Demonstrated strong knowledge of Business Banking products, services, and client relationship management. Demonstrated sales/business development experience and success. Fundamental understanding of profitability. Excellent communication and interpersonal skills. Proven ability to demonstrate and coach exceptional customer service. Professional communication with all levels of personnel and business partners across the organization. Strong financial services product knowledge preferred. Strong organization, time‑management, and prioritization skills. Ability to fluently communicate both verbally and in writing with bank customers in both English and a specified second language; proficiency determined via assessment. Work with common PC software, including Microsoft Office for word processing and spreadsheets; internet and email experience preferred. Compensation Pay range: $72,200.00 – $120,300.00 (USD). Location Rockville, Maryland, United States of America. Equal Employment Opportunity Statement M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace. #J-18808-Ljbffr Dormont Manufacturing Co