Office Assistant

Overview

As an Office Assistant - Clinic Front Desk Team, you'll be the welcoming, organized face for patients, visitors, and staff. In this role, you'll manage patient check-ins, schedule appointments, answer inquiries, and provide essential administrative support to ensure smooth daily operations.


You'll help create a positive experience for every patient by assisting with insurance questions, coordinating with healthcare teams, and maintaining accurate records. If you enjoy supporting others, keeping things running efficiently, and being an integral part of a patient-focused hospital environment, this is the role for you.


Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.


Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.


And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.


Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Greet patients and visitors with a professional, friendly approach, ensuring a positive first impression
• Assist with patient check-in and check-out, coordinating appointments, diagnostic procedures, and future visits accurately
• Verify insurance information and assist patients with billing or coverage questions
• Respond promptly to inquiries, address concerns, and maintain clear, professional communication at all times
• Manage front desk operations, office supplies, and support staff with a variety of administrative tasks
• Prepare, file, and maintain accurate patient and office records to ensure smooth daily workflows
• Be a vital part of a patient-focused, collaborative hospital team while growing your administrative and healthcare skills

Qualifications

Education:

• High school diploma or GED, or equivalent.

Experience:

• One year of experience in customer service, clerical, or administrative role.

License(s)/Certification(s):

• Valid driver's license when operating any vehicle for work-related purposes.