Program Manager

Assignment: RQ00805 - Program Manager - Senior

Requisition: RQ00805

Job Title: Program Manager - Senior - PCMR

Client: Ontario Health

Start Date: 2026-11-16

End Date: 2027-06-11

Department: Privacy

Office Location: 525 University Ave, Toronto

Business Days: 144.00

Location: Up to 3 days onsite (subject to HM's discretion)

Public Sector Experience: Public Health Sector Experience

Must Haves:

• LinkedIn URL on resume
• Experience working with healthcare professionals in the field
• Knowledge and experience with Electronic Medical Records systems
• 7 to 10 years' experience project managing digital health projects, ideally with experience deploying clinical software systems, including health information systems, electronic medical records, eReferral solutions and patient portals.
• Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning, quality management, risk management and change management)
• Experience developing budgets based on multiple funding channels and cross-organization dependencies

Description

Background Information:

• The Patient Access & Navigation Services team is tasked with the digital planning and implementation of provincial strategic clinical projects. These are often complex multi-year endeavors that require senior resource oversight to coordinate stakeholders and project activities. The Senior Program Managers, under the Director of the Consumer Access and Client Integrations team, take on strategic projects, such as the provincial Primary Care Program where they will work on:
• Arranging oversight meetings
• Program Performance Monitoring
• Promotion of Strategic Partnerships between stakeholders of the Programs

Responsibilities:

• The Senior Program Manager will lead and support various EHR Modernization initiatives, including management of activities, issues, risks and service change requests to ensure successful and on-time deployment.
• Work with internal stakeholders to report project progress and for budgeting oversight, tracking and reporting
• Define, implement and operate the program governance
• Establish/Manage relationships with Agency's product owners
• Establish/Manage relationships with Canada Health Infoway
• Engage with Legal, Privacy and Security authorities to evaluate program responsibilities

Desired Skills:

• College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience
• Professional certifications: Project Management Professional; Knowledge and understanding of Project Management's Institute's Project Management Body of Knowledge and/or Lean Six Sigma
• Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.
• Knowledge of Ontario's healthcare landscape including the Electronic Health Record, EMR Systems (TELUS Health, WELL EMR, and Accuro), Provincial Digital Services, Hospital Information Systems (Epic, Meditech and Cerner) and other Healthcare Information Systems used throughout the province
• Experience with health system business implementation and deployment projects
• Proven track record working with multidisciplinary teams
• Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.
• Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders
• Ability to readily identify, assess and mitigate implementation and adoption issues
• Knowledge of change management, business process integration, and/or evaluation/quality improvement, preferably in the health sector
• Experience operating in highly political environments and across various organizational cultures
• Working knowledge of privacy policies and legislative processes Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements would be an asset

Required Skills:

• 7 to 10 years' experience project managing digital health projects, ideally with experience deploying clinical software systems, including health information systems, electronic medical records, eReferral solutions and patient portals.
• Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning, quality management, risk management and change management)
• Excellent Leadership, Team Building, and Communication skills, including experience with presenting to C-suite and Executive Leadership Groups across the health sector
• Strong stakeholder management, vendor relations, planning and resource management skills
• Time Management, with the ability to manage tight deadlines and prioritize multiple projects
• Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution
• Demonstrated experience leading and overseeing program strategy development from inception through to project close-out
• Demonstrated ability to develop successful relationship and build agreement with high-level internal and external stakeholders
• Demonstrated experience understanding and articulating executive expectations and translating into program deliverables
• Experience developing budgets based on multiple funding channels and cross-organization dependencies
• Demonstrated experience with privacy and security requirements of software development and integrations in a healthcare or clinical context.

Required Experience:

• Experience working with healthcare professionals in the field
• Knowledge and experience with Electronic Medical Records systems
• Experience with the provincial Electronic Health Record and its assets like OLIS, DHDR, & acCDR
• Knowledge of clinical workflows and associated business processes
• Experience managing programs with complex governance structures, funding streams and many stakeholders
• Demonstrated excellent time management, with the ability to manage tight deadlines and prioritize multiple projects
• 7 to 10 years' experience program/project managing electronic health-related projects and the complex relationships

Deliverables

• Deliverables include, but are not limited to:
• The Senior Program Manager will be required to work with the appropriate teams to provide:
• Organizing program and activities
• Creating and managing short- and long-term goals
• Developing a budget and operating plan for the program
• Developing an evaluation method to assess program strengths and identify areas for improvement
• Managing a team with a diverse array of talents and responsibilities.
• Client Engagement and Client Management, including but not limited to health care organizations and technology providers
• Manage Program Go-live schedules
• Manage Project Risk/Issue Management
• Implementing and managing changes and interventions to ensure project goals are achieved.

Additional Terms

• The term of this Engagement Assignment is for 144 Business Days, with an option to extend for up to an additional 129 days at the Agency's discretion. The Engagement Assignment may be extended for unused Business Days at the Agency's discretion.
• The resource will comply with the Agency's policies and procedures.
• The resource will be issued an Agency laptop and is expected to provide at least one additional monitor, an external keyboard and a mouse at their own expense. In addition, when the resource is working from their home location they must have a private office space and are not permitted to work in an open communal space. Internet connection must be hard-wired and suitable bandwidth to support the IT requirements of this role. If these conditions cannot be met within their home office space, the resource will transition to full time in office, and the hybrid option will no longer be available.
• The Agency systems cannot be accessed from outside the province of Ontario, and Agency assets including laptops and related equipment cannot be removed from the province of Ontario, without prior written approval from the Agency.
• Assignment Type: This position is currently listed as "Hybrid". The resource under this request will be required to work onsite as per Hiring Manager sole discretion.