Video Field Support Specialist

*Position requires TS/SCI with a Full Scope polygraph.*

Key Responsibilities:
Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. 
Troubleshooting and solving technical issues related to end user equipment hardware and software
Ensuring customer satisfaction is achieved.



 
Requirements
Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.  DoD 8570 IAT Level 1 Certification required.

• Highly skilled in installing, repairing and troubleshooting VTC devices and systems
• Demonstrated ability to read and understand technical manuals and schematics
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Familiar with Active Directory security and policies
• Excellent analytical and problem solving skills
• Outstanding communication skills to relate with team members and support workers

Clearance Required
TS/SCI FS poly