Product Operations Specialist | Generalist

Description: ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As a tenured member of Ramp’s growing Product Operations team, you will work at the nexus of Ramp’s cutting edge FinTech product and the operational realities of what it takes to deliver for a massive and rapidly scaling set of customers. You will own the operations for a meaningful product or set of products at Ramp, while also influencing the overall development of Ramp’s internal operations as the company rapidly scales. You will collaborate with your product partners to lay out a data-driven and customer-informed roadmap of features to build and improvements to implement, build out automation and processes to help Ramp scale internally, and assist in the launch of impactful new features and products. You’ll work closely with product managers, engineers, design, data and our customer-facing teams, as well as partners and vendors outside of Ramp. Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week WHAT YOU’LL DO Customer Obsession: Represent the “voice of the customer” within your product space, work to connect the day to day customer experience to product and engineering teams, and bring customer insights to help teams think beyond the boundaries of what exists today Process Development: Own meaningful company-wide initiatives to help prepare Ramp for larger scale, and to create predictable and reliable processes for the benefit of the Ramp team and our customers and partners Product Analysis: Create high-leverage product analytics and data analysis and use it to surface opportunities for improving performance, quality, and intuitiveness of the product Launch Support: Ensure that product releases are flawless through documentation, enablement and context sharing across the organization Incident Management: Achieve fast resolution of product bugs and issues by aiding in the tools and processes for incident identification and resolution Partner Ops: Manage our operational relationship with relevant partners and vendors, including negotiating strong service agreements and performing joint performance assessments WHAT YOU NEED Minimum 2 years of professional experience working in product management, product operations, or strategy & operations roles, ideally in a fast-growing business Experience driving fast and successful execution of complex initiatives that involve the coordination of efforts of many different teams Track record of “seeking the root cause” of issues to find more enduring and impactful solutions than others Experience leveraging qualitative and quantitative feedback to create product recommendations Experience working directly with customers or clients through feedback requests and/or user research interviews Experience leveling up and assisting junior members of your team with constructive feedback Excellent written and verbal communication skills with experience tailoring a message to different audiences Can translate data into insights and action, including experience querying SQL Comfort in ambiguity and a track record of charting your own path NICE-TO-HAVES Experience with Retool or other low-code tooling platforms Experience in Management Consulting Technical programming experience (Python, Java, React) ABOUT OUR TEAMS Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform Accounting owns creating intelligence in our accounting platform, saving finance teams time and money Mobile owns our mobile app development and mobile strategy BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) Flexible PTO Centralized home-office equipment ordering Health and wellness stipend Budget for intra-office travel Weekly coffee stipend UNITED STATES 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents One Medical annual membership 401(k), including employer match on contributions made while employed by Ramp Fertility HRA (up to $10,000 per year) Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay Pet insurance In-office perks: lunch, snacks, drinks, and more Relocation expense coverage to NYC or SF (if needed) CANADA Group medical, dental, and vision coverage through Sun Life Life, AD&D, and disability coverage Fertility drug coverage (up to $4,000 lifetime) Group Retirement Plan with employer match (RRSP + DPSP) Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM Private medical insurance through Freedom Elite Virtual GP and at-home care via eMed x Livi Workplace pension through Penfold, with salary sacrifice option Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 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