Call Center Agent

Position: Call Center Representative Location: Phoenix, AZ 85034 Schedule: Monday–Friday | 7:00 AM – 3:30 PM Pay: $ 18.00/hour Role Overview We are seeking customer-focusedCall Center Representatives to support individuals with lawsuit and claims-related inquiries. This is a script-driven environment where you will assist callers by providing claim status updates, explaining the claims process, and answering questions regarding eligibility, deadlines, and required documentation. Key Responsibilities Answer inbound calls regarding lawsuits, settlements, and claims Provide claim status updates and explain next steps in the process Assist callers with questions about eligibility, deadlines, and required documents Follow established scripts and procedures to ensure accuracy and compliance Document interactions and maintain accurate records Handle sensitive and confidential information professionally Deliver excellent customer service while managing a high volume of calls Qualifications 1 year minimum of recent call center experience required Strong communication and active listening skills Comfortable working in a fast-paced, phone-based environment Strong computer skills and ability to navigate multiple systems Professional demeanor and strong attention to detail Ability to follow scripts and procedures while maintaining a positive customer experience Pay Details: $18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.