Client Services Specialist

sFOX is a full-service prime dealer uniting liquidity from over 30 exchanges and OTC desks in one easy-to-manage platform. sFOX's platform provides traders with best execution services from a single account, a single counterparty, and a single workflow — giving traders greater capital efficiency. Its smart order router algorithmically routes traders to the most competitive prices worldwide, reducing slippage and improving trade performance across immense scale. sFOX is committed to the highest standards of investor protection and reliability. The platform is SOC 2 certified and provides access to the market 24/7 with 99.99% uptime. Founded in 2014, the company is backed by Social Capital, Digital Currency Group, Khosla Ventures, DHVC, Haystack, Blockchain Capital, Y Combinator, and executives from PayPal and Airbnb. We’re on a mission to open the world’s financial markets to everyone and we’re looking for exceptional talent to join our rapidly growing team. Responsibilities Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs Through demonstrated effective listening, analyze customer problems and provide information and solutions in a timely and efficient manner Communicate with customers directly over the phone or email to identify potential fraud Thoroughly account information as part of client onboarding Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis Develop and maintain positive customer relations and coordinate with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner Utilize appropriate resource materials to effectively and accurately interpret, respond and resolve customer inquiries and problems Employ strong interpersonal skills to handle high-impact communications courteously and professionally Requirements Customer Service Orientation Fluent in English language Effective Communication: Includes listening, verbal & written Compliance Awareness Supports Team/Department Collaboration & Inclusion Problem Solving/Analysis Planning & Organizing Experience in a trading firm, payment processing, bitcoin / crypto currency is a plus We do not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. #J-18808-Ljbffr Framework Ventures