Systems Application Analyst III - Willow

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. NTT DATA currently seeks a remote Systems Application Analyst III - Willow to join our team remote in the US. Direct Hire Position Summary The Systems Application Analyst III supports the application team by designing, building, testing, implementing, and maintaining healthcare technology solutions. This role is responsible for coordinating system migrations, training activities, troubleshooting, and end-user support. The analyst works closely with operational stakeholders to understand workflows and optimize application functionality to support business and clinical objectives. This position requires strong technical expertise, an understanding of healthcare application workflows, and the ability to prioritize system initiatives in a collaborative environment. The analyst serves as a subject matter expert and escalation point for assigned applications while providing mentorship and guidance to team members. Key Skills & Competencies Lead complex application initiatives and enterprise-wide projects in partnership with operational and technical stakeholders. Design, configure, implement, test, and support application solutions to meet business and clinical requirements. Serve as the primary escalation point for application-related issues and support activities. Mentor team members on application design, workflow optimization, troubleshooting, and best practices. Identify and recommend technology solutions to enhance operational efficiency and user workflows. Coordinate communication, implementation activities, and support efforts for recurring software updates and enhancements. Facilitate collaboration among end users, technical teams, and leadership to ensure effective communication and successful project outcomes. Establish and maintain quality assurance processes to protect the integrity of production systems and integrated third-party applications. Evaluate and communicate cross-application impacts of system configurations, upgrades, and enhancements. Prioritize team initiatives and adapt resources based on organizational needs. Apply project management methodologies to support planning, implementation, and execution of initiatives. Lead root cause analysis efforts and develop strategies to improve troubleshooting effectiveness. Foster accountability, teamwork, and ownership of projects and operational responsibilities. Stay informed of industry trends, IT best practices, and emerging technologies to support continuous improvement. Support a culture of service excellence by effectively interacting with patients, customers, and stakeholders while demonstrating professionalism, respect, and empathy. Experience & Qualifications Minimum of five (5) years of relevant application support experience. Epic Willow Ambulatory Certification required Bachelor's degree in nursing, Computer Science, Information Systems, or a related field or equivalent combination of education and relevant experience may be considered. Preferred: Two years of project management and/or application leadership experience preferred. Epic Willow Inventory Certification highly preferred #LI-NorthAmerica NTT DATA provides a reasonable range of compensation for specific roles. The starting salary range for this remote role is ($85,500-$128,300). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits About NTT DATA: NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com. NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team NTT Data Americas, Inc.